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About

North Metric is a churn-prevention application for SaaS businesses that bill through Stripe. It combines subscription billing signals with product-usage data from PostHog or Stripe Meters to identify customers who may cancel and rank them by recurring revenue at risk. For each account, it prepares a suggested response, such as a check-in, an offer, or a payment follow-up. Users can review and approve individual actions or configure rules with limits; actions remain off until enabled. A revenue ledger links kept revenue to Stripe invoices and compares results with a group of at-risk customers left without an action. A free, billing-data churn report highlights risk and the first accounts to review. The paid plan adds ongoing risk scoring, usage signals, action workflows, and revenue tracking for eligible Stripe-based SaaS subscriptions.

About

Skalin is the next-generation Customer Success Platform built for B2B SaaS mid-market teams — typically Customer Success teams of 1 to 15 people who find platforms like Gainsight too heavy and too costly, but want more than a spreadsheet or a repurposed CRM. Skalin brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts. The 360° Customer View replaces five scattered tabs with a single source of truth. The Smart Health Score, self-calibrated by AI, surfaces the early warning signs of churn. Skalin AI reads every touchpoint, answers questions about any account instantly, and prepares your meetings in seconds. Automated Playbooks trigger the right action from account signals, and the Client Portal keeps teams and customers aligned. Live in under a month, setup included, no dedicated admin. Rated 4.9/5 on G2 and Capterra. Transparent public pricing from €569/month.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SaaS founders and small SaaS teams that bill on Stripe and lack a dedicated customer success team.

Audience

B2B SaaS mid-market companies with Customer Success teams of 1 to 15 people.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$109/month
The standard plan is $199/month or $1,990/year. SaaS businesses with under $30,000 in MRR pay $109/month for the first 12 months; after that, the monthly price is $199. A 14-day free trial requires no card. A free churn report is also available.
Free Version Not Supported
Free Trial Supported

Pricing

569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.

The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.

Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.

Skalin does not offer a free version or a free trial.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

North Metric
Founded: 2025
United States
www.northmetric.io

Company Information

Skalin
France
www.skalin.io

Alternatives

Alternatives

BetterRetain AI

BetterRetain AI

BetterRetain
RetentionLens

RetentionLens

Monrad Ruzt Technology
Freshsuccess

Freshsuccess

Freshworks

Categories

Churn Prevention Supported

Categories

Churn Prevention Supported
Customer Success Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Integrations

Stripe Supported
Chargebee Not Supported
Gmail Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Jira Service Management Not Supported
Microsoft Outlook Not Supported
Mixpanel Not Supported
Pendo Not Supported
Pipedrive Not Supported
PostHog Supported
Salesforce Not Supported
Segment Not Supported
Sellsy Not Supported
Slack Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Stripe Supported
Chargebee Supported
Gmail Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Jira Service Management Supported
Microsoft Outlook Supported
Mixpanel Supported
Pendo Supported
Pipedrive Supported
PostHog Not Supported
Salesforce Supported
Segment Supported
Sellsy Supported
Slack Supported
Zapier Supported
Zendesk Supported
Claim North Metric and update features and information
Claim North Metric and update features and information
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