Shift Left

Shift Left

Recast Software
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About

Next9.ai is an advanced centralized dashboard solution built to optimize and streamline your engineering team's on-call workflows. By eliminating time-consuming data gathering and manual reporting, Next9.ai empowers your team to resolve incidents with greater speed and efficiency. Designed with simplicity and effectiveness in mind, Next9.ai provides a suite of powerful features that allow engineers to stay focused on critical issues while minimizing the overhead of administrative tasks. From tracking incidents and resolutions to streamlining handoffs between shifts, Next9.ai helps your team collaborate seamlessly and make faster, more informed decisions.

About

Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Engineering Managers, Technical leaders, Tech Executives, Engineers, Startups, Midsize companies

Audience

Companies looking for a platform to increase first call resolution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$5 per user/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Next9
Founded: 2024
United States
www.next9.ai/

Company Information

Recast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Alternatives

Alternatives

TeamsDashboard

TeamsDashboard

SSIG-IT GmbH

Categories

Categories

Integrations

7-Zip
Active Directory
Microsoft Edge
ServiceNow

Integrations

7-Zip
Active Directory
Microsoft Edge
ServiceNow
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