Shift LeftRecast Software
|
||||||
Related Products
|
||||||
About
Next9.ai is an advanced centralized dashboard solution built to optimize and streamline your engineering team's on-call workflows. By eliminating time-consuming data gathering and manual reporting, Next9.ai empowers your team to resolve incidents with greater speed and efficiency. Designed with simplicity and effectiveness in mind, Next9.ai provides a suite of powerful features that allow engineers to stay focused on critical issues while minimizing the overhead of administrative tasks. From tracking incidents and resolutions to streamlining handoffs between shifts, Next9.ai helps your team collaborate seamlessly and make faster, more informed decisions.
|
About
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Engineering Managers, Technical leaders, Tech Executives, Engineers, Startups, Midsize companies
|
Audience
Companies looking for a platform to increase first call resolution
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and VideosNo images available
|
Screenshots and Videos |
|||||
Pricing
$5 per user/month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationNext9
Founded: 2024
United States
www.next9.ai/
|
Company InformationRecast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
|
|||||
|
|
|
|||||
Categories |
Categories |
|||||
Integrations
7-Zip
Active Directory
Microsoft Edge
ServiceNow
|
||||||
|
|
|