Smith.ai

Smith.ai

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About

Neurobots is a cloud-based conversational AI platform for customer conversations across phone, website chat, WhatsApp, SMS, Telegram, Facebook Messenger, Instagram Direct and email. Its AI assistants answer incoming inquiries, make outbound calls, qualify leads, capture contact details, book or reschedule appointments in connected calendars, and send conversation summaries and contact records to supported CRM systems. Businesses can configure response knowledge, qualification questions, appointment rules and human handoff with an implementation partner. Plans offer assistants for lead generation, sales, analytics and post-sale support. Neurobots targets small and mid-sized businesses, including healthcare practices, trades, real estate, hospitality, agencies and other service providers. Customer data is hosted in Germany. CRM, calendar, telephony and messaging use may require third-party accounts or incur separate fees.

About

Smith.ai is a leading provider of 24/7 virtual receptionist services, combining artificial intelligence with live, North America-based agents to deliver exceptional customer engagement. Their offerings include call answering, lead qualification, appointment scheduling, and payment collection, all tailored to meet the unique needs of businesses across various industries. By integrating with popular CRM and calendar systems, Smith.ai ensures seamless communication and efficient client management. Their AI-driven technology enhances service accuracy and responsiveness, while human receptionists provide a personalized touch, resulting in improved client satisfaction and increased lead conversion rates. With transparent pricing and customizable plans, Smith.ai offers scalable solutions designed to help businesses grow and succeed.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small and mid-sized businesses, medical and dental practices, tradespeople, agencies and service companies that handle inbound calls and customer messaging.

Audience

Small- and medium-sized businesses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€299/month
Guest Assistant for holiday apartments, serviced apartments and aparthotels starts at €299/month for operators with 10–100 units. Standard plans: Basic €399/month (1 AI robot, 500 sessions) or Pro €599/month (4 AI robots, 1,000 sessions). Setup is €1,299 once. Prices are net plus VAT; phone numbers, call minutes, Meta WhatsApp fees and CRM/calendar licences are extra.
Free Version Not Supported
Free Trial Not Supported

Pricing

$140/month
$5-7/chat. Live staffed chat plans start at $140/month. Get started risk free. 14-day money-back guarantee.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued.
  • Smith AI chat service has been a great addition. The service and responsiveness is outstanding and clients appreciate the responsiveness.
  • I like that everything we ask to be obtained during a chat is taken care of. No complaints at all.
  • The Chat Service on my website is FREE and I was able to customize the series of questions with great detail and ease. The Smith Chat service integrated with seamlessly with my website, replacing my previous PAID Chat service, with the same effect. The colors and look of the Smith Chat service blended effortlessly with the style of my website. The messages I receive from the Chat service via email are very thorough and a great venue for clients to reach out to me - both potential and existing clients. I am very pleased with this FREE service from Smith, which replaced a paid service without losing any value for my Firm, but only adding value. The Chat service is very personal and super professional, and I have repeatedly recommended it to many of my peers who run law firms.
  • We started out with the free chat service then quickly upgraded to the unlimited questions and then to the chat receptionist service because people were hitting the chat during the evenings and weekends when we never thought people would want to inquire about our services.

Cons

  • The free version does not work well. The receptionist answered chat is the service that really works.
  • Literally nothing negative to report. I plan to continue.
  • The only Con is the pricing, but it is worth it.
  • There are no shortcomings that I can think of when it comes to the Chat Service.
  • The only complaint we have about the service is there needs to be a simple way to white label the chat service.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Neurobots
Founded: 2023
Germany
neurobots.tech/en

Company Information

Smith.ai
Founded: 2015
United States
www.smith.ai

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Categories

Categories

AI Receptionists Supported
AI Voice Agents Supported
Answering Services Supported
Conversational AI Supported
Legal Answering Supported
Legal Intake Supported
Live Chat Supported
Managed Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
8am LawPay Not Supported
Apptoto Not Supported
Calendly Not Supported
Capsule Not Supported
Clio Not Supported
Facebook Messenger Supported
Harmonizely Not Supported
Headnote Not Supported
Instagram Supported
Lawmatics Not Supported
Lead Docket Not Supported
Microsoft Outlook Supported
Pipedrive Supported
Setmore Not Supported
Square Appointments Not Supported
Telegram Supported
Wealthbox Not Supported
WhatsApp Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
8am LawPay Supported
Apptoto Supported
Calendly Supported
Capsule Supported
Clio Supported
Facebook Messenger Not Supported
Harmonizely Supported
Headnote Supported
Instagram Not Supported
Lawmatics Supported
Lead Docket Supported
Microsoft Outlook Not Supported
Pipedrive Not Supported
Setmore Supported
Square Appointments Supported
Telegram Not Supported
Wealthbox Supported
WhatsApp Not Supported
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Claim Neurobots and update features and information
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