Chatley AI

Cira by Crafted Labs is an AI-powered receptionist built for small and home service businesses that depend on inbound calls to win new jobs. Acting as a smart virtual receptionist, Cira answers calls 24/7 with a natural, professional voice, captures lead details, answers common questions, and books appointments so no opportunity slips through — even after hours or when crews are busy in the field. It’s especially effective for plumbers, HVAC companies, electricians, cleaners, contractors, and other local service businesses where missed calls mean lost revenue. Setup takes just minutes: connect your business details and Cira learns your services, hours, service area, and scheduling links automatically. Features include warm call transfers, SMS follow-ups, appointment booking, CRM and Zapier integrations, and detailed call summaries for easy follow-up. As a modern AI answering service, Cira replaces missed calls and expensive call centers with automation that feels human.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.