ServiceNow Problem ManagementServiceNow
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Related Products
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About
The core idea of Nektion is to support better collaboration across roles, teams, and units by making the tool easily adaptable to how work is done in the organization. Ultimately this will help organizations to be better aligned and more efficient. You can use your organization’s concept model and create views and metrics that are optimal for your decision-making.
The benefits of our approach:
• Easy for users to learn and use the tool as the concepts in it are familiar
• Optimized decision-making and insights for actions as views and metrics are customized
• Less time and money spent on configuring and creating workarounds in the tool as new needs arise
• No or minimal disruption to use of existing tools
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About
ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Teams of all sizes
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Audience
Teams looking to restore services quickly
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
€25 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationNektion
Founded: 2018
Finland
www.nektion.com
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Company InformationServiceNow
Founded: 2004
United States
www.servicenow.com/products/problem-management.html
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Categories |
Categories |
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Project Portfolio Management Features
Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking
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