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About

Need for Service is a comprehensive management software built specifically for auto repair shops and service centers. It streamlines daily operations by combining job scheduling, digital work orders, and real-time repair status tracking in one platform. Shop owners and technicians can manage customer records, vehicle history, and service appointments efficiently, reducing paperwork and manual errors. The platform supports invoicing and estimates, allowing staff to generate accurate quotes and bill customers directly through the system. Inventory and parts tracking help shops monitor stock levels, order supplies, and avoid delays caused by missing parts. Built-in communication tools notify customers about repair progress, estimated completion times, and pickup reminders via SMS or email. Need for Service also offers reporting and analytics features, giving owners insight into shop performance, technician productivity, and revenue trends.

About

Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting from scratch. We’ll move your customer data, invoices, and more over to Shopmonkey. Tailor the workflow to fit your needs with modifiable milestones, add notes, or use Tags to mark VIPs, pick up times, and more so everyone’s on the same page.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Need for Service is designed for auto repair shops, service centers, and independent mechanics of all sizes, from single bay garages to multi location operations. It suits shop owners, service managers, and technicians looking to streamline scheduling, work orders, and customer communication. It is also a strong fit for specialty repair businesses such as tire shops, quick lube centers, and body shops that need efficient job tracking, inventory management, and invoicing in one system.

Audience

Anyone looking for an Auto Repair Shop workflow management solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$150/month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).

Cons

  • We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Need for Service
Founded: 2021
Estonia
needforservice.app/

Company Information

Shopmonkey
Founded: 2016
United States
www.shopmonkey.io

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Categories

Categories

Auto Repair Features

Billing & Invoicing Supported
CRM Supported
Digital Vehicle Inspections (DVI) Not Supported
Inventory Management Supported
Labor Rates Supported
Maintenance Scheduling Supported
Parts Management Not Supported
Quotes / Estimates Not Supported
Service History Not Supported
Vehicle Tracking Not Supported
VIN Lookup Supported
Work Order Management Supported

Integrations

Edge Not Supported
Epicor Integrated Service Estimator Not Supported
PartsTech Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported

Integrations

Edge Supported
Epicor Integrated Service Estimator Supported
PartsTech Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Claim Need for Service and update features and information
Claim Need for Service and update features and information
Claim Shopmonkey and update features and information
Claim Shopmonkey and update features and information