isLucid

isLucid

Lucid Agreements
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About

Arm yourself with an easy-to-use, enterprise-class software that will help you scale and deliver perfect retail execution whether you have dozens of people in the field or several thousands. No development time, no on-premise installation. Our dedicated Professional Services team will assist you with configuration, on-boarding, and training so you can be up and running in just a few weeks. Take advantage of regular product updates at no additional cost so that you can bolster your execution efforts. Reduce dependencies between operations and IT. Focus your time on executing outstanding retail programs. Your dedicated account manager will be by your side to help you garner the most value from our software according to how your organization operates.

About

isLucid is an AI voice agent platform for call center automation, handling inbound and outbound phone calls without human agents. It automates customer support, appointment scheduling, order processing, lead qualification, and follow-ups with natural, human-like conversations. The platform combines Voice AI and Smart Analytics to deliver real-time call insights, sentiment analysis, and performance monitoring. Each call improves future interactions, creating a scalable, self-learning system. isLucid supports 100+ languages, deploys in as little as two weeks, reduces call handling costs by up to 70%, and provides 24/7 availability with zero wait times. It is used in BPO, healthcare, financial services, telecommunications, insurance, retail, and real estate. For high-security environments, isLucid offers on-premise deployment via dedicated hardware with no cloud dependency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone searching for a retail execution solution

Audience

isLucid is built for mid-sized and enterprise organizations across healthcare, financial services, telecommunications, retail, insurance, real estate, technology, and BPO sectors that handle high volumes of customer calls and want to automate phone operations while reducing costs and improving customer experience.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.
  • Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.
  • It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

Cons

  • It could be implemented with more online meeting platforms.
  • Currently, I don't face any, everything works great.
  • Didn’t find anything significantly negative about the software.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Natural Insight
Founded: 2003
United States
www.naturalinsight.com

Company Information

Lucid Agreements
Founded: 2020
Lithuania
islucid.com

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Categories

Retail Execution Supported
Task Management Supported

Categories

Meeting Supported
Task Management Supported
Team Communication Supported
Transcription Supported

Task Management Features

Collaboration Not Supported
Create Subtasks Supported
Gamification Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Supported
Progress Tracking Supported
Recurring Tasks Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Supported
To-Do List View Supported

Retail Execution Features

AI / Image Recognition Not Supported
Collaboration Tools Supported
Data Collection Not Supported
Inspection Supported
Pricing / Placement Optimization Supported
Product Education Not Supported
Product Promotion Strategy Supported
Retail Site Audit Supported
Workforce Management Supported

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Task Management Features

Collaboration Not Supported
Create Subtasks Not Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Not Supported
Percent-Complete Tracking Not Supported
Progress Tracking Not Supported
Recurring Tasks Not Supported
Reporting/Analytics Supported
Spreadsheet View Not Supported
Task Board View Not Supported
Task Planning Not Supported
Task Scheduling Not Supported
Task Tracking Not Supported
Time Tracking Not Supported
To-Do List View Not Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Not Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Discussion Threads Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Push Notifications Not Supported
Search Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Not Supported

Transcription Features

AI / Machine Learning Supported
Annotations Not Supported
Audio/Video File Upload Supported
Automatic Transcription Supported
Collaboration Tools Supported
File Sharing Not Supported
For Manual Transcription Supported
Full Text Search Not Supported
Multi-Language Support Supported
Natural Language Processing (NLP) Supported
Playback Controls Not Supported
Speech Recognition Supported
Subtitles Not Supported
Text Editor Supported
Timecoding Not Supported

Integrations

Azure DevOps Not Supported
Jira Not Supported
Microsoft Teams Not Supported
Zapier Not Supported

Integrations

Azure DevOps Supported
Jira Supported
Microsoft Teams Supported
Zapier Supported
Claim Natural Insight and update features and information
Claim Natural Insight and update features and information
Claim isLucid and update features and information
Claim isLucid and update features and information