PrediCXWarwick Analytics
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Related Products
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About
Leverage your expertise with insights from cutting-edge analytics. Discover the untapped value of your industrial assets with NarrativeWave technology. Trusted by engineering & data science teams at some of the world’s largest industrial operators to help improve asset performance. Capture critical operational knowledge from your experts using powerful insight trees. Decide what analytics best serve your organization, and create them. Build KPIs and reports with easy-to-use builders. Deploy analytics and automated decisions across large fleets in real-time, resulting in automated reports and actions. Create visibility across the organization from executives to field technicians with real time, self-service dashboards. You use expert knowledge in every aspect of your organization. Capture and deploy that knowledge with NarrativeWave to fully tap that information's potential. Data becomes a tool you use to consistently and repeatedly elevate your organization.
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About
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Engineering & data science teams that want help to improve asset performance
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Audience
Contact and call centers requiring a business telephony application to improve their services
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$495 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationNarrativeWave
Founded: 2014
United States
www.narrativewave.com
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Company InformationWarwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
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Categories |
Categories |
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Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Data Mining
Supported
Demand Forecasting
Not Supported
For Education
Not Supported
For Healthcare
Not Supported
Modeling & Simulation
Not Supported
Sentiment Analysis
Supported
Machine Learning Features
Deep Learning
Supported
ML Algorithm Library
Supported
Model Training
Not Supported
Natural Language Processing (NLP)
Not Supported
Predictive Modeling
Supported
Statistical / Mathematical Tools
Not Supported
Templates
Supported
Visualization
Supported
Text Mining Features
Boolean Queries
Not Supported
Document Filtering
Not Supported
Graphical Data Presentation
Not Supported
Language Detection
Not Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Not Supported
Tagging
Supported
Taxonomy Classification
Not Supported
Text Analysis
Supported
Topic Clustering
Supported
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Integrations
Freshdesk
Not Supported
SAP Business One
Not Supported
SAP Store
Not Supported
Salesforce
Not Supported
Zendesk
Not Supported
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Integrations
Freshdesk
Supported
SAP Business One
Supported
SAP Store
Supported
Salesforce
Supported
Zendesk
Supported
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