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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Workforce Optimization solution for organizations

Audience

Contact centers and call centers that need an effective workforce optimization solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

NICE
Founded: 1986
United States
www.nice.com/engage/workforce-optimization/employee-engagement-manager/

Company Information

Verint
Founded: 1994
United States
www.verint.com/workforce-engagement/

Alternatives

Alternatives

Oreka TR

Oreka TR

OrecX
Qfiniti

Qfiniti

OpenText CEM

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

3CLogic
8x8 Contact Center
Amazon Connect
AmplifAI
Avaya Contact Center
Evolve IP
Five9
Genesys Cloud
MiContact Center Business
NICE CXone
Salesforce
Sapling AI Writing Assistant
Talkdesk
UJET
Vonage Business
Zendesk

Integrations

3CLogic
8x8 Contact Center
Amazon Connect
AmplifAI
Avaya Contact Center
Evolve IP
Five9
Genesys Cloud
MiContact Center Business
NICE CXone
Salesforce
Sapling AI Writing Assistant
Talkdesk
UJET
Vonage Business
Zendesk
Claim NICE Employee Engagement Manager (EEM) and update features and information
Claim NICE Employee Engagement Manager (EEM) and update features and information
Claim Verint Workforce Engagement and update features and information
Claim Verint Workforce Engagement and update features and information