N-able N‑central vs. OpenText Service Management Comparison


N-able N‑central N-able	OpenText Service Management OpenText	+	+
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Software deployment, OS imaging, and remote desktop capabilities allow administrators to provision, update, and troubleshoot endpoints without physical presence. Security capabilities include vulnerability assessment, application control, device control, browser security, endpoint privilege management, EDR, NGAV protection against malware and zero-day threats, and private access for secure remote connectivity. BitLocker and FileVault encryption management adds data protection across Windows and macOS fleets. Mobile device management extends control to iOS and Android, supporting corporate-owned and BYOD environments. Available on-premises or in the cloud across five editions: Free, Professional, Enterprise, UEM, and Security. 3,286 Ratings Visit Website Addigy Addigy is the the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. 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About Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business	About Machine learning based ITSM software to meet all your service desk and IT service management needs. Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT service providers and managed service providers (MSPs)	Audience Enterprise organizations
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 3.6 / 5 ease 4.1 / 5 features 4.0 / 5 design 4.1 / 5 support 3.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros There are no pros to this company at all. The only pro was that when all the negatives happened, I found a better RMM solution. Ninja is cheaper and a better solution. Everyone you speak to is very curious. They say all the right thing and agree with your assessments of there product. Platform is easy to work with. Solarwinds N central is an ideal tool for remote security and network monitoring. Its control and ease of monitoring make you feel you are monitoring at the office. On a broader scale, it helps you in security, backup, performance tracking and helpdesk monitoring. I like how its UX is designed. This tool is versatile as well as powerful to make remote security monitoring responsive and functional. The installation process was fun for me. It gives every bit of data to monitor. It's a very easy and effective app. App is available on multiplatform gives ease to access. It gives you remote control features to manages issues from anywhere. Current system scripts that can also be edited remotely. Cons Everything. Support is diabolical. The account not activated on time. Bills are always wrong. Features that used to be standard are now microtransactions. There are 2 issue I have been complaining about since I onboarded with Solarwinds back in 2019. Neither has been resolved! Now I am have another issue with AV and the most frustrating thing is a case was created and I cannot reply to it or see it in my cases. I have spoke to 4 different techs and asked them to put it in my queue, yet it has not been done resolved. One is AV detecting Webroot which has been uninstalled in over 50 computers. Each time they roll out an upgrade of Bitdefender I have to uninstall reinstall it. I have ask too many times where is it looking for Webroot so I can correct the problem. The other is getting error messages from Patching. Patches that are declined randomly come up as failed to install making my job harder having to dive in to see what the error is. Issue comes and goes. In my limited function usage, I got a positive response. No cons experienced. Reporting should have more information to study. SolarWinds N-central is a remote automation tool to manage issues. No cons.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information N-able Founded: 2014 United States www.n-able.com/products/n-central-rmm	Company Information OpenText Founded: 1991 Canada www.opentext.com/products/service-management-automation-x
Alternatives NinjaOne	Alternatives BOSSDesk BOSS Solutions
Atera	Jira Service Management Atlassian
ConnectWise Automate ConnectWise	Startly Startly Labs
Pulseway MMSOFT Design	ManageEngine ServiceDesk Plus ManageEngine
Auvik Auvik Networks View All	SymphonyAI Apex SymphonyAI View All
Categories Antivirus Supported Endpoint Management Supported Help Desk Supported IT Asset Management Supported IT Infrastructure Monitoring Supported IT Management Supported IT Service Supported ITSM Supported Mobile Device Management (MDM) Supported MSP Supported Network Management Supported Network Mapping Supported Network Monitoring Supported Network Security Supported Network Troubleshooting Supported Patch Management Supported Remote Desktop Supported Remote Support Supported RMM Supported Server Management Supported Server Monitoring Supported	Categories IT Asset Management Supported IT Service Supported ITSM Supported
IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Not Supported Supplier Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Show More Features IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Not Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Supported Diagnostic Tools Supported Internet Usage Monitoring Supported IP Address Monitoring Supported Real Time Analytics Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Supported
Integrations Acronis Automation Supported AlertOps Not Supported BrightGauge Supported Control D Supported DeskDay Supported HaloPSA Supported IT Portal Supported ITBoost Supported MyGlue Supported N-able DNS Filtering Supported N-able EDR Supported Neo Agent Supported Network Glue Supported N‑able Passportal Supported OpenDNS Supported Rewst Supported ScalePad Supported ScalePad Backup Radar Supported ScalePad Lifecycle Manager Supported ThreatAware Supported Show More Integrations View All 19 Integrations	Integrations Acronis Automation Not Supported AlertOps Supported BrightGauge Not Supported Control D Not Supported DeskDay Not Supported HaloPSA Not Supported IT Portal Not Supported ITBoost Not Supported MyGlue Not Supported N-able DNS Filtering Not Supported N-able EDR Not Supported Neo Agent Not Supported Network Glue Not Supported N‑able Passportal Not Supported OpenDNS Not Supported Rewst Not Supported ScalePad Not Supported ScalePad Backup Radar Not Supported ScalePad Lifecycle Manager Not Supported ThreatAware Not Supported Show More Integrations View All 1 Integration
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