MycelMartello Systems
|
RelaySwitch Labs
|
|||||
Related Products
|
||||||
About
Mycel is a cloud-based business knowledge and team workspace for small businesses, including agencies, service firms, trade shops, and appointment businesses. It organizes company know-how in a vault of documents, folders, reporting-tree positions, notes, decisions, and procedures. Role-specific AI assistants answer from business records and draft recurring work for review. People capture information by voice, upload, typed note, or forwarded email. Owners control folder access by role, and assistants respect those permissions. Today view gathers tasks. Mycel connects with Relay, TradesBackbone, ReputeLift, and SynthPrism; Relay and TradesBackbone can use selected Mycel folders. Changes affecting another product wait for a person's approval. One account, password, and two-factor authentication provide access to the five-app stack. Mycel is a web service with a free tier and paid monthly or annual plans.
|
About
Relay is an AI-native help desk and customer support platform with a built-in knowledge base, AI reply drafts, smart ticket routing, automated responses, team collaboration, customer records, macros, analytics, and omnichannel support workflows. Teams can train Relay on their help articles, FAQs, and internal documentation so agents get faster, context-aware responses while retaining human review. Relay also connects support context with sales CRM activity and offers integrations for modern SaaS, ecommerce, and service businesses.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Owners and teams at small and growing businesses, including software teams, agencies, service firms, trade shops, and appointment-based businesses, who need a shared repository for company knowledge, procedures, and recurring work.
|
Audience
Customer support, help desk, and customer success teams at SaaS companies, ecommerce businesses, agencies, and service organizations that need AI-assisted ticketing and a shared knowledge base.
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and VideosNo images available
|
|||||
Pricing
$0
Free: $0 for 1 person with 50 AI credits/month. Personal: $69/month or $759/year. Personal Plus: $119/month. Business: $199/month for 3 seats or $2,189/year for 3 seats; additional seats are $59/month each, up to 25 seats. Annual billing covers 12 months for the price of 11. Personal Automations costs $19/month and Advanced AI costs $20/month. Email in/Omi costs $12/month on Free and is included with paid plans.
Free Version
Supported
Free Trial
Not Supported
|
Pricing
$19 per user/month
Free Version
Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationMartello Systems
Founded: 2026
United States
mycelcommand.com
|
Company InformationSwitch Labs
Founded: 2024
United States
crm.switchlabs.dev
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
No info available.
|
Integrations
No info available.
|
|||||
|
|
|