Murphi

Murphi

murphi.in
WhatsApp

WhatsApp

Meta
+
+

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About

Murphi is an enterprise messaging and customer-communications platform for banks, insurers, brokerages, lenders and other financial-services organizations. It lets employees communicate with customers who use WhatsApp through Murphi workspaces on web and mobile, while providing shared inboxes and team groups for sales and support. The platform centralizes conversation history and audit records, supports access and permission controls, and enables administrators to revoke a departing employee’s access and remove locally cached data. Additional capabilities include reporting and analytics, routing, conversation search and summaries, and workflows for customer onboarding, servicing, claims, lending and investment-related communications. Murphi is offered with cloud or on-premises storage options and is designed for organizations seeking more controlled, auditable customer messaging.

About

Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Banks, NBFCs, insurers, wealth managers, mutual funds, brokerages, and fintech lenders, including their CISOs, compliance and risk officers, IT and operations leaders, relationship managers, financial advisors, customer-support teams, and sales staff who communicate with customers.

Audience

Anyone who wants to chat for free via the WhatsApp application

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.6 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • I find WhatsApp to be a great and exciting platform to communicate with other users with an ease. Besides instant messaging, WhatsApp also allows me to create group, join communities, share multimedia files, share statuses, make and take both voice and video calls.
  • - It only takes your phone number and that's it. It doesn't ask any other details of the user to use this app. - It is very user-friendly and easy to use app with no ads and completely free to use. - User can delete the scent message which is a good feature that WhatsApp offers to the users. - it has brilliant audio and video calling features, which uses fewer data than its competitors.
  • I am very interested in this project so far . it has been very useful for communication and also granting high quality videos.
  • - WhatsApp is the most widely use application that gives you a platform to connect with your contacts. - All the chats on this platform are 128 bit end-to-end encrypted that gives the utmost security to its user privacy. - All the chats can be easily backed up on local storage as well as on google drive. It gives the user the flexibility to restore chats on a new device.
  • - Simple and user friendly application - Voice call and video call available - Instantly able to send a message to all over the world - Live-location sharing feature

Cons

  • WhatsApp is a good platform for all my instant communication needs and I have not came across any issues while using it.
  • - The data is stored in the servers, which is a security concern and is not full proof. - you cannot send a video file bigger than 61mb and a document having size bigger than 100 MB, which is one of the biggest cons of WhatsApp. - WhatsApp group accommodates fewer number of people whereas its competitors like telegram accommodates 1000x more people.
  • Sometimes during conversation or video calls the connection get interrupted but I think the is from the internet provider not the application.
  • The chats on WhatsApp are end to end encrypted, however, the backup datastore on google drive is not, So, the WhatsApp user data can be easily hacked if the google account gets hacked.
  • - Privacy policy issues - Media files up to 16mb only can be transferred - Need to share personal number in order to communicate

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

murphi.in
Founded: 2021
India
murphi.in

Company Information

Meta
Founded: 2004
United States
www.whatsapp.com

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Categories

Categories

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Supported
Video Chat Supported
Voice Chat Supported

Live Chat Features

Canned Responses Not Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Supported
Voice Calling Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Not Supported
File Sharing Not Supported
Mobile Access Supported
Push Notifications Supported
Search Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Integrations

ActionIQ Not Supported
Alboom Prosite Not Supported
Allo Not Supported
BotSense Not Supported
ConvoHut Not Supported
Facestore Not Supported
Followeran Not Supported
Helpware Not Supported
HisabOne DealerCore Not Supported
Hostme Not Supported
JPRAXC School ERP Not Supported
Management OS Not Supported
MyBasicCRM Not Supported
Nimbo Not Supported
NovaEMM Not Supported
OPDly Not Supported
OpenFang Not Supported
WPBot Not Supported
Weevi Not Supported
XRY Not Supported

Integrations

ActionIQ Supported
Alboom Prosite Supported
Allo Supported
BotSense Supported
ConvoHut Supported
Facestore Supported
Followeran Supported
Helpware Supported
HisabOne DealerCore Supported
Hostme Supported
JPRAXC School ERP Supported
Management OS Supported
MyBasicCRM Supported
Nimbo Supported
NovaEMM Supported
OPDly Supported
OpenFang Supported
WPBot Supported
Weevi Supported
XRY Supported
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