Modjo vs. Rafiki Comparison Chart

CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.

Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings ✨ Never take notes again 🔥

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

Bridge is a Learning (LMS) & Employee Development (performance management and skills) platform that uniquely combines learning management, career & skill development, and performance management – all in one easy to use solution. With Bridge, you can consolidate your learning tech stack resulting in streamlined training and development programs, saved admin time, and a more engaging experience for employees and managers alike. Featuring a world-class LMS with personalized and automated learning journeys, 2 different course authoring tools, advanced media and video management, analytics and more. Add on top of that performance tools like managers 1 on 1s, performance conversations, career development plans, and skill management, and its easy to see the power in streamlining your tools into one platform with Bridge. Used by more than 1000 organizations, Bridge helps them achieve their strategic people development goals by through learning, performance and skills management.

Smart, efficient, and anonymous People Counters & Analytics for the real world. Our solution allows for simple deployment, capture, and analysis of the number of people that enter a physical location. Optionally we also capture and report occupancy in real-time. We help Retailers, Libraries, Casinos, Universities, Places of worship, Office buildings, and other industries to analyze and take action on their people traffic trend. For Retailers, we offer a specialized package to measure Performance on Traffic, including Conversion Rate and Service Levels. Combining POS data and staff data is easy with our direct integrations. Our Retail Equation simulator allows users to run simulations to plan sales improvement. It is also extremely beneficial as a learning tool to understand the relationship between traffic, staffing, conversion rate, and good quality service.

Built on top of monday.com Work OS, monday sales CRM empowers business owners and sales teams to manage all aspects of their sales cycle and customer data, streamlined in one centralized place. They can capture leads from any source, easily manage their contacts’ information, and track every deal's status so that no opportunities slip through the cracks. monday sales CRM lets you create no-code automations, eliminating hours of repetitive processes, and seamlessly integrates with the tools sales teams already use ensuring maximum efficiency. Without the need for an IT professional, build customizable dashboards to get the full overview of your sales cycle to confidently analyze data and optimize your sales processes. Manage your post-sales activities such as client onboarding and their projects to nurture stronger customer relationships. Best of all, it’s extremely user-friendly, standing out from traditional platforms, making it a CRM your sales team would actually want to use.

Universal Automation Center (UAC) is a real-time IT automation platform designed to centrally manage and orchestrate tasks and processes across hybrid IT environments - from on-prem to the cloud. Universal Automation Center (UAC) is a software platform designed to automate and orchestrate your IT and business processes, securely manage file transfers, and centralize the management of disparate IT job scheduling and workload automation solutions. With our event-driven automation technology, it is now possible to achieve real-time automation across your entire hybrid IT environment. Real-time hybrid IT automation and managed file transfers (MFT) for any type of cloud, mainframe, distributed or hybrid environment. Start automating, managing and orchestrating file transfers from mainframe or disparate systems to the AWS or Azure cloud and vice versa with no ramp-up time or cost-intensive hardware investments.

IBM Cognos Analytics acts as your trusted co-pilot for business with the aim of making you smarter, faster, and more confident in your data-driven decisions. IBM Cognos Analytics gives every user — whether data scientist, business analyst or non-IT specialist — more power to perform relevant analysis in a way that ties back to organizational objectives. It shortens each user’s journey from simple to sophisticated analytics, allowing them to harness data to explore the unknown, identify new relationships, get a deeper understanding of outcomes and challenge the status quo. Visualize, analyze and share actionable insights about your data with anyone in your organization with IBM Cognos Analytics.

60Hertz offers the first complete O&M software platform designed by renewable energy professionals for distributed energy resources. Our offline-first CMMS tackles the challenges of managing rural assets, from poor connectivity to different ability levels. It's the maintenance software you need to monitor and manage your off-grid critical assets in extreme conditions. Our software helps you streamline maintenance management, drive program success, and avoid performance degradation and other costly mistakes. From installation to maintenance, our platform is ready to blend with your legacy systems for efficient and effective operations. Save money and time while ensuring your equipment is correctly set up and maintained with 60Hertz, a woman-owned company. Accomplishments: 210,000 maintenance logs filed in 2022 30 customers in 10 countries Recipient of NOAA Smal Business Innovation Research (SBIR) award for weather-informed maintenance algorithms AWS Awardee 2022 GridFWD Pitch Co