Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

Mize Warranty software enables global manufacturers to streamline all warranty processes including inspections, registrations, service plans, claims, returns, supplier recovery, and warranty analysis. Mize warranty software helps companies to improve customer satisfaction, reduce warranty costs, and improve product quality. Mize warranty software is easy to use, configure, and integrate. Request a demo now to learn how you can optimize warranty management and maximize service contract sales.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Manufacturers of Durable Goods

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Syncron
Founded: 1990
Sweden
www.m-ize.com/solutions/slm/warranty-management

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
Intelli Warranty

Intelli Warranty

Intellinet Systems
Zeus

Zeus

Obor Digital
Spine Assets

Spine Assets

Spine Technologies

Categories

Categories

Help Desk Supported

Warranty Management Features

Contract Management Supported
Eligibility Verification Supported
For Field Service Supported
For General Contractors Supported
For Manufacturers Supported
Parts Management Supported
Policy Management Supported
Product Registration Supported
Repair Management Supported
Returns Management Supported
Service Management Supported
Warranty Tracking Supported

Integrations

FedEx Ship Manager Supported
PayPal Supported
SAP Business One Supported
SAP NetWeaver Supported
Salesforce Supported
UPS Ready Supported

Integrations

FedEx Ship Manager Not Supported
PayPal Not Supported
SAP Business One Not Supported
SAP NetWeaver Not Supported
Salesforce Not Supported
UPS Ready Not Supported
Claim Mize Warranty Software and update features and information
Claim Mize Warranty Software and update features and information
Claim Tech-Support Pro and update features and information
Claim Tech-Support Pro and update features and information