+
+

Related Products

  • Guru
    3,514 Ratings
    Visit Website
  • Axero
    201 Ratings
    Visit Website
  • Zendesk
    7,600 Ratings
    Visit Website
  • Pylon
    58 Ratings
    Visit Website
  • MyHub Intranet Software
    67 Ratings
    Visit Website
  • Interfacing Enterprise Process Center (EPC)
    56 Ratings
    Visit Website
  • anny
    82 Ratings
    Visit Website
  • LogicalDOC
    121 Ratings
    Visit Website
  • SureSync
    13 Ratings
    Visit Website
  • MASV
    68 Ratings
    Visit Website

About

​MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. ​

About

Oracle Knowledge Management provides information in an efficient, consistent way across all channels. The solution, with its superior search capabilities, speeds up issue resolution for call center agents and helps customers find the answers they need to increase customer satisfaction and loyalty. Increase the speed at which you develop information to support your customers and call center agents. Create knowledge articles and other materials with an easy-to-use authority tool and rich media support to quickly deliver the most appropriate answers where needed. Gain efficiencies and scale with easy-to-build, point-and-click custom templates that you can use to create announcements, news, FAQs, guides, and more. Use a broad set of content contributors to build the best possible knowledge repository. Let your subject matter experts view, comment on, and approve updates using a workflow engine that efficiently manages the content creation process.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels

Audience

Companies searching for a Knowledge Management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MindTouch
Founded: 2005
United States
www.mindtouch.com

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/service/knowledge-management/

Alternatives

Alternatives

KnowledgeBase

KnowledgeBase

LiveChat Software
Knova

Knova

IgniteTech
Archbee

Archbee

AiurLabs
RightAnswers

RightAnswers

Upland Software

Categories

Categories

Integrations

Five9
Indent
Oracle Cloud CX
Oracle Intelligent Advisor
Oracle Service
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Integrations

Five9
Indent
Oracle Cloud CX
Oracle Intelligent Advisor
Oracle Service
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory
Claim MindTouch and update features and information
Claim MindTouch and update features and information
Claim Oracle Knowledge Management and update features and information
Claim Oracle Knowledge Management and update features and information