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About

Get priority access to our latest AI models, higher usage limits, and early access to new features. Experience AI in your favorite productivity and creativity tools. Maintain priority access to the latest models from Microsoft and OpenAI even during peak times. Experience Word, Excel, PowerPoint, and Outlook in a whole new way with built-in Copilot features. Using advanced AI voice technology, speak to Copilot and hear it respond naturally. Effortlessly create drafts, swiftly summarize long emails, and easily design beautiful slides on any topic. Copilot Pro saves you valuable time every day with cutting edge AI in the web versions of your favorite Microsoft 365 apps.

About

Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Users interested in a more powerful version of Microsoft Copilot

Audience

Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20/user/month
Free Version Not Supported
Free Trial Supported

Pricing

$0.0060 per agent minutes
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Microsoft
Founded: 1975
United States
www.microsoft.com/en-us/store/b/copilotpro

Company Information

Operata
Founded: 2017
United States
operata.com

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
Copilot Data

Copilot Data

Copilot Data Almund

Categories

AI Assistants Supported
AI Copilots Supported
AI Productivity Supported
AI Tools Supported

Categories

Integrations

8x8 Not Supported
ASAPP Not Supported
Amazon Connect Not Supported
Amazon Lex Not Supported
Avaamo Not Supported
Boost.ai Not Supported
CallMiner Eureka Not Supported
Cartesia Sonic Not Supported
Cresta Not Supported
NLX Not Supported
Nextiva Not Supported
Odigo Not Supported
Parloa Not Supported
Qualtrics XM Platform Not Supported
Retell AI Not Supported
ServiceNow Not Supported
Sinch Not Supported
Verint CX Automation Not Supported
Vonage Business Not Supported
Zoom Not Supported

Integrations

8x8 Supported
ASAPP Supported
Amazon Connect Supported
Amazon Lex Supported
Avaamo Supported
Boost.ai Supported
CallMiner Eureka Supported
Cartesia Sonic Supported
Cresta Supported
NLX Supported
Nextiva Supported
Odigo Supported
Parloa Supported
Qualtrics XM Platform Supported
Retell AI Supported
ServiceNow Supported
Sinch Supported
Verint CX Automation Supported
Vonage Business Supported
Zoom Supported
Claim Microsoft Copilot Pro and update features and information
Claim Microsoft Copilot Pro and update features and information
Claim Operata and update features and information
Claim Operata and update features and information