Microsoft Copilot ProMicrosoft
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Related Products
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About
Get priority access to our latest AI models, higher usage limits, and early access to new features. Experience AI in your favorite productivity and creativity tools. Maintain priority access to the latest models from Microsoft and OpenAI even during peak times. Experience Word, Excel, PowerPoint, and Outlook in a whole new way with built-in Copilot features. Using advanced AI voice technology, speak to Copilot and hear it respond naturally. Effortlessly create drafts, swiftly summarize long emails, and easily design beautiful slides on any topic. Copilot Pro saves you valuable time every day with cutting edge AI in the web versions of your favorite Microsoft 365 apps.
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About
Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Users interested in a more powerful version of Microsoft Copilot
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Audience
Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$20/user/month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$0.0060 per agent minutes
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationMicrosoft
Founded: 1975
United States
www.microsoft.com/en-us/store/b/copilotpro
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Company InformationOperata
Founded: 2017
United States
operata.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
8x8
Not Supported
ASAPP
Not Supported
Amazon Connect
Not Supported
Amazon Lex
Not Supported
Avaamo
Not Supported
Boost.ai
Not Supported
CallMiner Eureka
Not Supported
Cartesia Sonic
Not Supported
Cresta
Not Supported
NLX
Not Supported
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Integrations
8x8
Supported
ASAPP
Supported
Amazon Connect
Supported
Amazon Lex
Supported
Avaamo
Supported
Boost.ai
Supported
CallMiner Eureka
Supported
Cartesia Sonic
Supported
Cresta
Supported
NLX
Supported
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