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About

MetricsERP is acknowledged as the best ERP software provider in Australia and presents optimal ERP, CRM, and POS solutions for small and medium-sized enterprises. Part of our USP is that we are an innovative, user-friendly, and in-the-moment product, so our ERP software has become the best ERP software in Australia. Australia has strong local connections and knowledge, effectively enabling us to compete against foreign competitors. Our suite is not just software; our suite is more than that; it is an intention to generate transformative growth and efficiency through the use of the latest technology. We are focused on establishing relationships with our customers, on which we provide them with long-term support and customization of the systems according to their changing demands in the industries. A client-focused basis is the foundation of our achievements, thus providing business clients with an arsenal of tools to enable them to thrive and be successful.

About

Tour Manager helps you save time, providing a simple solution to manage all of your bookings from one calendar. Tour Manager provides an Online Booking Solution for your own website, Visitor Information Centres and Agents. Tour Manager integrates with leading accounting systems, which makes the management of your daily sales uncomplicated. Tour Manager includes an Advanced Reporting suite that allows you to build your own reports and capture the statistics you want to know! Tour Manager has the only direct connection to Bookeasy. This allows for your product to be booked by up to 170 Visitor Information Centres throughout Australia and the option to setup your own agents. Our friendly support team are available by phone and email support to answer all your questions and help you make the most out of Tour Manager. Tour Manager is Australia’s longest running and number one Tour Management System.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small businesses

Audience

Companies and businesses searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$69 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • We have used Tour Manager for nine months and unfortunately cannot recommend the system in its current state. The platform has ongoing issues that have not been resolved despite repeated requests, including: Photos not uploading Descriptions displaying incorrectly Inaccurate information we cannot correct A clunky, outdated user experience No progress on fixes despite ongoing communication These issues directly affect how our business is represented to visitors and have created reputational risk. We have a signed contract and clear email trails confirming the correct information, yet the system still displays inaccurate content. The platform is also significantly more expensive than competitors, without delivering the reliability or functionality expected at this price point. We value strong partnerships and clear communication, but after nine months without resolution, we cannot recommend Tour Manager to other operators until these core issues are addressed.

Cons

  • Photos do not upload — our listing has remained incomplete for nine months. Descriptions are incorrect — despite a signed contract and email confirmation of the correct content. Inaccurate information displayed to guests — and we cannot correct it ourselves. System is slow and clunky — guests have questioned whether the site is legitimate. No weekend or overnight support — most issues occur outside business hours, leaving us unable to operate. Concerns treated as user error — rather than system faults, despite screenshots and documentation. No issues resolved in nine months — repeated follow‑ups have not resulted in any fixes. Zero bookings through the platform — every guest has contacted us directly due to lack of trust in the system. High cost compared to competitors — approximately double the price without delivering expected functionality. Significant time burden — we spend ~30 minutes per guest reassuring them and manually processing bookings.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MetricsERP
Australia
metricserp.com

Company Information

Tour Manager
Founded: 2011
Australia
tourmanager.com.au

Alternatives

Alternatives

Roeville t4

Roeville t4

Roeville Computer Systems
Clear Enterprise

Clear Enterprise

Clear Objective
Uniwell POS

Uniwell POS

Uniwell POS Australia
Tour Booking System

Tour Booking System

Distinctive Systems

Categories

Categories

Tour Operator Features

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Integrations

Facebook
Mailchimp
SendGrid
WhatsApp

Integrations

Facebook
Mailchimp
SendGrid
WhatsApp
Claim MetricsERP and update features and information
Claim MetricsERP and update features and information
Claim Tour Manager and update features and information
Claim Tour Manager and update features and information