Tour Manager

Pros: We have used Tour Manager for nine months and unfortunately cannot recommend the system in its current state. The platform has ongoing issues that have not been resolved despite repeated requests, including:

Photos not uploading

Descriptions displaying incorrectly

Inaccurate information we cannot correct

A clunky, outdated user experience

No progress on fixes despite ongoing communication

These issues directly affect how our business is represented to visitors and have created reputational risk. We have a signed contract and clear email trails confirming the correct information, yet the system still displays inaccurate content.

The platform is also significantly more expensive than competitors, without delivering the reliability or functionality expected at this price point.

We value strong partnerships and clear communication, but after nine months without resolution, we cannot recommend Tour Manager to other operators until these core issues are addressed.

Cons: Photos do not upload — our listing has remained incomplete for nine months.

Descriptions are incorrect — despite a signed contract and email confirmation of the correct content.

Inaccurate information displayed to guests — and we cannot correct it ourselves.

System is slow and clunky — guests have questioned whether the site is legitimate.

No weekend or overnight support — most issues occur outside business hours, leaving us unable to operate.

Concerns treated as user error — rather than system faults, despite screenshots and documentation.

No issues resolved in nine months — repeated follow‑ups have not resulted in any fixes.

Zero bookings through the platform — every guest has contacted us directly due to lack of trust in the system.

High cost compared to competitors — approximately double the price without delivering expected functionality.

Significant time burden — we spend ~30 minutes per guest reassuring them and manually processing bookings.

Overall: We wanted to support an Australian tourism product and hoped Tour Manager would become a long‑term partner. Unfortunately, the system has not met the basic requirements needed to represent our business accurately or reliably. Guests have contacted us asking, “Is this really your website? I don’t trust it — can I book with you direct?” which has created reputational risk and additional workload.

After nine months of ongoing issues, no resolutions, and no bookings through the platform, we cannot recommend Tour Manager in its current form. This review is provided to help other operators make informed decisions and to encourage improvements that would benefit the entire tourism community.

We look forward to a future where there is a more transparent, guest‑friendly, and reliable system that aligns with our values and supports operators with timely, effective service.

We have chosen not to use this system after several attempts to communicate and solve.