Method Grid vs. eGain Knowledge+AI Comparison


Method Grid Method Apps Limited	eGain Knowledge+AI eGain	+	+
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About Method Grid is an AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Teams can collaborate and build knowledge-rich playbooks that define how to deliver individual projects and services by leveraging their global expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client, making it easy to highlight your organisation’s capability and expertise in a way that resonates with their specific needs and challenges. Method Grid is the platform for consulting organisations looking for a capability partner to assist them in building world-class scalable services. Services that foster trust, exceed expectations and manifest as authentic intellectual property, which encapsulates the collective knowledge and experiences of your people.	About eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses of all sizes	Audience Companies of all sizes and enterprises in need of a solution to improve their customer service operations
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing £16 per person per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.9 / 5 features 4.6 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Integration with Miro provides access to robust diagramming tools, generous free plans allows unlimited team boards. Method Grid allows us to map anything our team does. Very simple grid system. Highly flexible. It allows to display documents, external links, videos, checklist, images and cloud documents. Easy, quick and fast to pickup. Organises memorialize and project data and process steps. User friendly. Intuitive tool. This is absolutely an amazing tool to manage your projects with your organization. Our business project management has significantly improved and makes everything much easier. The great thing about Method Grid is that you can provide updates and comments to your team members. It offers great customization features that many will enjoy. Method Grid is an intuitive way to store knowledge for easy retrieval by other members of our team. It is totally configurable to fit your processes and set up a taxonomy that works for your business. Colleagues find it much easier to find the current, approved information they need than storing in a network or cloud drive due to the structural design being consistent with our processes. The software is constantly being enhanced with new features and the team is highly responsive to suggestions for improvements. It's now possible to clone grids and have checklists in them. We use this as an on-boarding tool to make sure everyone goes through a consistent set of information to ensure everyone is using the same processes. Intuitive interface and simple structure actually make this a surprisingly powerful and flexible tool for managing many aspects of a professional services business IP. Cons Lack of advanced whiteboarding features compared to complex tools, No Gantt charts or calendar views for project planning. No dislikes. Great software to share and capture knowledge. At first it can take quite some time for your business to find all the great functions this software has to offer. Once you have learned everything, the whole process is so simple and very helpful. It's free-form nature, whilst giving massive flexibility, means you need to spend some time to plan out a structure. We started a bit too ad-hoc and needed to restructure how we store data. I would recommend creating a steering team (any proper implementation should have one!). We were an early user and new features have continuously been added.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Method Apps Limited Founded: 2018 United Kingdom methodgrid.com/	Company Information eGain Founded: 1997 United States www.egain.com/products/knowledge-hub/
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Categories AI Knowledge Base Business Process Management Kanban Knowledge Management Onboarding Project Management Project Planning Project Tracking Scrum Standard Operating Procedure (SOP) Task Management	Categories AI Knowledge Base Contact Center Knowledge Base Knowledge Management
Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Show More Features Business Process Management Features Access Controls / Permissions Alerts / Notifications Business Process Automation Business Rules Management Collaboration Process Change Tracking Process Mapping Process Modeling & Design Visual Workflow Management Kanban Features Collaboration Tools Dependency Tracking KPI Monitoring Milestone Tracking Multi-Board Prioritization Project Planning Roadmapping Supports Scrum Task Management Time Tracking Onboarding Features Course Management Document Management E-Verify / I-9 Forms Electronic Forms Electronic Signature Employee Handbook Employee Portal File Management Job Description Management Orientation Management Self Service Portal Task Management Tax Forms Training Management Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies Project Planning Features Agile Methodologies Budget Management Collaboration Tools Due Date Tracking Gantt Charts Kanban Board Prioritization Progress Tracking Resource Management Task Management Template Management Traditional Methodologies Project Tracking Features Collaboration Tools Cost-to-Completion Tracking Gantt Charts Kanban Board Milestone Tracking Percent-Complete Tracking Prioritization Status Tracking Time & Expense Tracking Scrum Features Backlog Management Collaboration Board Daily Reports Iteration Management KPI Monitoring Milestone Tracking Prioritization Progress Tracking Release Planning Roadmapping Sprint Planning Task Management Task Management Features Collaboration Create Subtasks Gamification Gantt Charts Mobile Access Percent-Complete Tracking Progress Tracking Recurring Tasks Reporting/Analytics Spreadsheet View Task Board View Task Planning Task Scheduling Task Tracking Time Tracking To-Do List View	Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal
Integrations Boost.ai Dropbox Microsoft Azure Microsoft OneDrive Microsoft Teams Okta Slack eGain Mail iVision Plus View All 6 Integrations	Integrations Boost.ai Dropbox Microsoft Azure Microsoft OneDrive Microsoft Teams Okta Slack eGain Mail iVision Plus View All 3 Integrations
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