Related Products
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About
We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.
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About
We understand your needs through our experience with banks and credit unions of all sizes and have started millions of hyper-personalized conversations without requiring human capital or massive marketing spending. Our tech stack combined with Experian data automates the process of spotting and winning back mispriced loans your customers/members hold with competitive institutions through prescreen marketing. We use AI-driven engagement to grow your deposit business by plugging deposit leaks, increasing direct deposit business, and capturing new deposit business. The more products a customer/member adopts, the less likely s/he is to leave, so we ensure customers/members get more out of their banking relationship by adopting more products and services that make banking easier. The unique combination of credit data and core data coupled with machine learning and automation allows you to scan your consumer base and uncover other banking relationships.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies interested in a solution to improve the collection, management and action on customer experience data
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Audience
Financial institutions wanting a solution to grow deposits, book loans, and retain existing customers
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationMemberXP
United States
www.memberxp.com
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Company InformationMicronotes
United States
micronotes.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Engagement Features
Analytics
Supported
Churn Management
Not Supported
Communication Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Supported
Survey Management
Not Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Supported
Call Reporting
Supported
Complaint Monitoring
Not Supported
Feedback Collection
Not Supported
Survey Management
Not Supported
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Integrations
Banno
Not Supported
Experian Connect
Not Supported
Facebook
Supported
Fiserv
Not Supported
Microsoft PowerPoint
Supported
Q2
Not Supported
X (Twitter)
Supported
Yelp
Supported
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Integrations
Banno
Supported
Experian Connect
Supported
Facebook
Not Supported
Fiserv
Supported
Microsoft PowerPoint
Not Supported
Q2
Supported
X (Twitter)
Not Supported
Yelp
Not Supported
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