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About

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.

About

We understand your needs through our experience with banks and credit unions of all sizes and have started millions of hyper-personalized conversations without requiring human capital or massive marketing spending. Our tech stack combined with Experian data automates the process of spotting and winning back mispriced loans your customers/members hold with competitive institutions through prescreen marketing. We use AI-driven engagement to grow your deposit business by plugging deposit leaks, increasing direct deposit business, and capturing new deposit business. The more products a customer/member adopts, the less likely s/he is to leave, so we ensure customers/members get more out of their banking relationship by adopting more products and services that make banking easier. The unique combination of credit data and core data coupled with machine learning and automation allows you to scan your consumer base and uncover other banking relationships.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a solution to improve the collection, management and action on customer experience data

Audience

Financial institutions wanting a solution to grow deposits, book loans, and retain existing customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MemberXP
United States
www.memberxp.com

Company Information

Micronotes
United States
micronotes.ai/

Alternatives

Alternatives

Hubco Nidhi Software

Hubco Nidhi Software

Hubco Technologies
Delighted

Delighted

Qualtrics

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

Banno
Experian Connect
Facebook
Fiserv
Microsoft PowerPoint
Q2
X (Twitter)
Yelp

Integrations

Banno
Experian Connect
Facebook
Fiserv
Microsoft PowerPoint
Q2
X (Twitter)
Yelp
Claim MemberXP and update features and information
Claim MemberXP and update features and information
Claim Micronotes and update features and information
Claim Micronotes and update features and information