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About

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.

About

We understand your needs through our experience with banks and credit unions of all sizes and have started millions of hyper-personalized conversations without requiring human capital or massive marketing spending. Our tech stack combined with Experian data automates the process of spotting and winning back mispriced loans your customers/members hold with competitive institutions through prescreen marketing. We use AI-driven engagement to grow your deposit business by plugging deposit leaks, increasing direct deposit business, and capturing new deposit business. The more products a customer/member adopts, the less likely s/he is to leave, so we ensure customers/members get more out of their banking relationship by adopting more products and services that make banking easier. The unique combination of credit data and core data coupled with machine learning and automation allows you to scan your consumer base and uncover other banking relationships.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in a solution to improve the collection, management and action on customer experience data

Audience

Financial institutions wanting a solution to grow deposits, book loans, and retain existing customers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

MemberXP
United States
www.memberxp.com

Company Information

Micronotes
United States
micronotes.ai/

Alternatives

Alternatives

Hubco Nidhi Software

Hubco Nidhi Software

Hubco Technologies
Delighted

Delighted

Qualtrics

Categories

NPS Supported
Survey Supported

Categories

Banking Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Not Supported
Feedback Collection Not Supported
Survey Management Not Supported

Integrations

Banno Not Supported
Experian Connect Not Supported
Facebook Supported
Fiserv Not Supported
Microsoft PowerPoint Supported
Q2 Not Supported
X (Twitter) Supported
Yelp Supported

Integrations

Banno Supported
Experian Connect Supported
Facebook Not Supported
Fiserv Supported
Microsoft PowerPoint Not Supported
Q2 Supported
X (Twitter) Not Supported
Yelp Not Supported
Claim MemberXP and update features and information
Claim MemberXP and update features and information
Claim Micronotes and update features and information
Claim Micronotes and update features and information