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About

The requirements for digital work have fundamentally changed. Employees decide for themselves when, where, and with which devices they are productive. That's why they expect services on demand at the push of a button. It sounds complex, but it's not. With Matrix42, your IT orchestrates all endpoints, applications, and services in one solution. At the same time, you ensure cost transparency and compliance. Fast, simple, and secure. Employees expect positive experiences in their working environment. That includes self-paced working from the device of their choice, with a digital service offering, and supported by artificial intelligence. At the same time, IT guarantees data protection on devices and compliant operation. Our software creates this balance between business and IT. ITIL Best Practices and the Self-Service Portal automate order, approval and provisioning processes. Costs and licenses are booked automatically to the right cost unit, and your compliance is ensured.

About

assyst helps you make sure your people have the technology, support and know-how they need to stay productive. Web and mobile access to services and support, any time, any where, any device. Digital service management tools help you support home working at scale. Free up 30%+ of your support capacity with an intelligent service desk chatbot. assyst is a ready-built app for managing IT Services without the complexity and overheads associated with ITSM platforms such as ServiceNow and BMC Remedy. assyst gives you complete visibility, governance and control of IT investments and the business value they provide, Manage assets and automate processes to create more business value in a complex physical and virtual IT landscape. Intelligent ITOM technology takes the legwork out of managing a dynamic portfolio of IT services in the face of accelerated change.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams and companies searching for a solution to simplify digital work

Audience

Enterprise Service Management platform for organizations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Matrix42
Founded: 1992
United States
www.matrix42.com

Company Information

IFS assyst
Founded: 1988
United Kingdom
assyst.ifs.com

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Categories

Categories

License Management Features

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Integrations

Arxes Data Management
Axonius
Check Point IPS
Check Point Infinity
ConSol CM/Helpdesk
EcholoN
Performance Livestock Analytics
samQ License Optimizer

Integrations

Arxes Data Management
Axonius
Check Point IPS
Check Point Infinity
ConSol CM/Helpdesk
EcholoN
Performance Livestock Analytics
samQ License Optimizer
Claim Matrix42 Software Asset Management and update features and information
Claim Matrix42 Software Asset Management and update features and information
Claim IFS assyst and update features and information
Claim IFS assyst and update features and information