MarketsmithIQ

MarketsmithIQ

Marketsmith
OptiCall

OptiCall

OptiCall Solutions
+
+

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About

That’s why we use MarketsmithIQ to inform every move we make. The cloud-based AI platform delivers unparalleled insights into consumer behavior, brand recognition and campaign performance. It’s our proprietary superpower that ensures optimal media impact and maximum ROI. MarketsmithIQ clients are an exclusive bunch. They are in possession of dynamic scorecards that are custom built around their goals, needs, challenges, KPIs and trends. These scorecards are a single source of truth, providing real-time performance data and real-time actionable insights. We’ll customize a solution based on your KPIs, media mix, and business goals. MarketsmithIQ integrates your existing analytics applications with our dynamic scorecard to provide an unprecedented level of detailed analysis.Let’s collaborate to establish clear benchmarks for success and develop a customized dashboard with real-time data.

About

OptiCall is an AI-powered voice intelligence platform designed for telecom providers and contact centers to optimize customer operations. It analyzes 100% of customer conversations using AI to uncover insights, improve service quality, and increase conversion rates. The platform provides real-time agent assistance, offering guidance, next steps, and risk alerts during live calls. It includes automated QA scoring and custom scorecards to replace manual call reviews and ensure consistent evaluation. OptiCall also supports multilingual workflows, enabling teams to analyze and manage conversations across different languages. Its unified system combines analytics, voicebot routing, and operational workflows into a single platform. Overall, OptiCall helps organizations enhance performance, reduce inefficiencies, and gain full visibility into customer interactions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketers

Audience

Telecom providers, ISPs, and contact center teams seeking AI-driven voice analytics, QA automation, and real-time agent support to improve customer experience and operational performance

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Marketsmith
Founded: 2010
United States
www.marketsmithinc.com/solutions/marketsmith-iq/

Company Information

OptiCall Solutions
Founded: 2015
Austria
Opticall.solutions

Alternatives

Alternatives

Visuant

Visuant

Competitive Solutions

Categories

Categories

Marketing Analytics Features

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Integrations

No info available.

Integrations

No info available.
Claim MarketsmithIQ and update features and information
Claim MarketsmithIQ and update features and information
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