MapovateEthos Integrated Solutions
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Webex ConnectCisco
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Related Products
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About
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK. Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps!
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About
An API and low-code Communications Platform as a Service (CPaaS) offering designed to help enterprises lower cost, reduce complexity, and accelerate IT roadmaps. Map and automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes). Shift to low-code development to reduce the time to market for new applications and journeys. Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation. Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment. Leverage our extensive portfolio of communication APIs and SDKs for SMS, voice, push, RCS, WhatsApp, video, etc., to engage customers on their preferred channels.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies searching for a Customer journey mapping software with dynamic real-time voice of customer analytics
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Audience
Companies that want to automate and orchestrate all customer interactions centrally
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationEthos Integrated Solutions
United Arab Emirates
www.mapovate.com
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Company InformationCisco
Founded: 1984
United States
imimobile.com/products/webex-connect
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Categories |
Categories |
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Customer Journey Mapping Tools Features
Action Management
Supported
Attribution Modeling
Not Supported
Behavioral Analytics
Not Supported
Collaboration
Supported
Customer Profiles
Supported
Data Import / Export
Supported
Predictive Analytics
Not Supported
Surveys & Feedback
Supported
Templates
Not Supported
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Integrations
BasicOps
Not Supported
Cal ID
Not Supported
NiCE CXone Mpower
Not Supported
Recall.ai
Not Supported
Rootly
Not Supported
Salesforce Agentforce Service
Not Supported
ServiceNow
Not Supported
Stackreaction
Not Supported
Webex Campaign
Not Supported
Webex Engage
Not Supported
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Integrations
BasicOps
Supported
Cal ID
Supported
NiCE CXone Mpower
Supported
Recall.ai
Supported
Rootly
Supported
Salesforce Agentforce Service
Supported
ServiceNow
Supported
Stackreaction
Supported
Webex Campaign
Supported
Webex Engage
Supported
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