Visual Assistance

Visual Assistance

OptimaTech Limited
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About

Manifold is a field documentation and 3D scanning app built specifically for contractors and field teams. Using the LiDAR sensor, Manifold allows users to scan real-world environments and automatically generate floor plans in under 30 seconds. The app captures detailed 3D data, enabling users to take measurements accurate to within half an inch, create digital twins, and produce X-ray views and 360° virtual walkthroughs. Manifold's cloud-based system processes scans rapidly and aligns them into a cohesive digital plan, eliminating the need for manual point cloud registration. It also offers tools for photo documentation, including automatic sorting by GPS, time, and user, as well as annotation, tagging, and unlimited cloud storage. Teams can collaborate in real-time through project timelines, comments, and task lists, ensuring everyone stays informed and aligned.

About

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Construction contractors and field teams seeking a tool to streamline job-site documentation and 3D scanning

Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$16 per month
Free Version Supported
Free Trial Not Supported

Pricing

$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

Cons

  • I am looking for an integration with my existing CRM

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Manifold
Founded: 2020
Canada
www.scanmanifold.com

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/

Alternatives

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Plutomen Technologies

Categories

Categories

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

No info available.

Integrations

No info available.
Claim Manifold and update features and information
Claim Manifold and update features and information
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Claim Visual Assistance and update features and information