Mail Tracking

Mail Tracking

GrayHair Software
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About

Designed for enterprise mailers. Know the delivery impact of each and every mailpiece. GrayHair’s mail tracking services and business rules help you exceed the industry standard. The largest mailers in the country trust our tracking to make sure their statements and campaigns get to the right person at the right time. Use the Postal Service’s Informed Visibility® data to get valuable insight into your mailstream. Find out when recipients are most receptive to your offers and determine the best days for your mail to be delivered. Follow each mailpiece through the postal system, from initial entry to in-home delivery. Pinpoint the location of each mailing and zero-in on actual in-home dates. Turn your postal data into plans that let you test delivery options, raise response rates, precisely trigger follow-up efforts, and detect potential problems. Our analytics dashboards allow for fast decision making based on visual cues and graphic presentation of your data.

About

Parcel Tracker is the smart way to manage parcels 📦, mail ✉️ and deliveries 🚚 in buildings. Parcel Tracker is a cloud-based internal package tracking app that uses the cutting edge in AI reduce your parcel management time by 70% and improve operations overall. Parcel Tracker is trusted by over 30,000 people and businesses to log over a million parcels yearly. It's perfect for: ✔️Student Accommodation ✔️Residential Buildings ✔️Coworking and Corporate Offices ✔️Universities ✔️Hotels and Restaurants ✔️Hospitals ✔️SMBs ✔️Enterprise 🛠How Parcel Tracker Works 1)Quickly scan packages received at the reception/mailroom using a smartphone camera, it automatically notifies recipients by email and SMS with a QR code. 2)Recipients collect their deliveries using the QR code, which serves as proof-of-collection. 🌟Parcel Tracker Features ✔️Works with all couriers and hand-written parcel labels. ✔️Automatic Reminds are sent ✔️No manual data entry ✔️Super easy to use

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Enterprise mailers interested in a mail tracking solution to make sure their statements and campaigns get to the right audience

Audience

Mailrooms and receptions at places like university halls, university mailrooms, residential buildings, office buildings, luxury buildings, corporate offices, co-working facilities, and more

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Free
Price based on the size of the building
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • notifications are quick, the qr code system makes collecting parcels really easy, and i like being able to see how many parcels i’ve received.
  • +Parcel Trackers customer service response times are excellent, when we have experienced problems we have seen responses within the hour and usually under 15 minutes. Always helpful and polite. +The setup and configuration from a systems admin perspective is intuitive with minimal setup required for new devices using the software or new users. +The app itself is easy to use and logical in the steps required to scan and document parcels, with extra functionality you can enable if you want to further manage, tag or otherwise categorise the parcel. +For more complex tasks like updating data feeds or other elements backend tasks also has strong support and technical guidance from their tech team.
  • Easy to use and input information of a parcel with just a click of a photo and easy to edit should you need.
  • Great app for convenient and time saving, secured with good record keeping, also easy to use, and well d, would recommend this app over and over, cause it makes my job more easier than before
  • We like the idea the tool has given our organization of making the tracking of incoming mail easier. It's great to be able to tell if someone has mail through the app, which seems to be easy enough to maneuver.

Cons

  • the only issue i’ve had is that the Mail app on iphone can sometimes delay the notification a bit. an actual Parcel Tracker Mailroom app with instant notifications would be really nice.
  • -Minor bugs or technical issues experienced with UI functions like light and dark mode causing navigational buttons to disappear in app when used on certain mobile devices. -If you have a large volume of customers pre-loaded into Parcel Tracker the auto recommend who the parcel belongs to feature can sometimes recommend not the exact right person but close name matches, which just requires some care when selecting to ensure the right recipient is chosen.
  • Difficult to capture shots of multiple packages where they’re large and stacked.
  • No cons, it's well managed and easy to understand
  • We needed to purchase specific labels for our mil which doesn't come in with them. It's a bit time consuming to get all the mail we have checked in a piece at a time.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

GrayHair Software
Founded: 2000
United States
grayhairsoftware.com/mail-tracking/

Company Information

Deepfinity
Founded: 2016
United Kingdom
www.parceltracker.com

Alternatives

Alternatives

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Postage $aver

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Wookify
Mailroom

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TSC Business Solutions
PackageLog

PackageLog

Postal Solutions
TekTrack

TekTrack

TekCore

Categories

Categories

Barcoding Supported
Courier Supported
Freight Supported
Logistics Supported
Parcel Audit Supported
Shipping Supported

Mailroom Management Features

Barcode Scanning Not Supported
CASS Certified Not Supported
Duplicate Management Not Supported
Graphical Mail Piece Designer Not Supported
Intelligent Mail Support Not Supported
Job Management Not Supported
Package Tracking Supported
PAVE Certified Presorting Not Supported
Signature Capture Not Supported

Mailroom Management Features

Barcode Scanning Supported
CASS Certified Supported
Duplicate Management Supported
Graphical Mail Piece Designer Not Supported
Intelligent Mail Support Supported
Job Management Not Supported
Package Tracking Supported
PAVE Certified Presorting Not Supported
Signature Capture Supported

Barcoding Features

Barcode Generation Supported
Barcode Scanning Supported
Custom Labels Supported
Inventory Management Supported
Label Templates Not Supported
Receiving Labels Supported
RFID Not Supported
Serial Number Tracking Not Supported
Shipping Labels Not Supported

Courier Features

Barcode Support Supported
Billing & Invoicing Supported
Compensation Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Job Assignment Management Not Supported
Label Printing Supported
Order Entry Not Supported
Routing Supported
Scheduling Not Supported

Freight Features

3PL Not Supported
Barcoding / RFID Supported
Billing & Invoicing Not Supported
Customer Management Not Supported
Customer Portal Not Supported
Import / Export Management Supported
International Forwarders Not Supported
Local Forwarders Not Supported
LTL Management Not Supported
Rate Management Not Supported
Shipment Tracking Supported
Truckload Management Not Supported
Warehouse Management Supported
Waybills Not Supported

Logistics Features

3PL Not Supported
Barcoding / RFID Supported
Container Tracking Not Supported
CRM Not Supported
Cross Docking Not Supported
Fleet Management Not Supported
Inventory Management Not Supported
Order Management Not Supported
Purchasing Not Supported
Scheduling Not Supported
Shipping Management Supported
Transportation Management Not Supported

Parcel Audit Features

Auditing & Claim Filing Services Not Supported
Automated Audit Supported
Automated Claim Filing Not Supported
Carrier Invoice Auditing Not Supported
Cost Recovery Reporting Not Supported
Data Import Supported
Exceptions Management Not Supported
Package Analytics Supported
Predictive Analytics Not Supported
Shipping Monitoring Not Supported
Shipping Optimization Supported
Third Party Management Not Supported

Shipping Features

Air Shipping Not Supported
Bills of Lading Not Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Ground Shipping Not Supported
Import / Export Supported
Ocean Shipping Not Supported
Parcel Shipping Supported
Quotes / Estimates Not Supported
Shipment Tracking Supported
Warehouse Management Supported

Integrations

Microsoft Entra ID Not Supported
Okta Not Supported

Integrations

Microsoft Entra ID Supported
Okta Supported
Claim Mail Tracking and update features and information
Claim Mail Tracking and update features and information
Claim Parcel Tracker Mailroom and update features and information
Claim Parcel Tracker Mailroom and update features and information