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About

MailClark is an external communications bot solution that centralizes all correspondences into Slack or MS Teams for easier communication. With MailClark, users can allow the bot to host the help desk of their customer support team, create a team inbox for their sales or marketing team, and more. MailClark also features a shared inbox that stores mentions, internal-only comments, collision detection, and more. Be faster and better in your customers, suppliers, colleagues replies as well as in engaging conversation with your team. Get "Too Fast Too Furious" in your workspace. Collectively manage your external messages from customers or any external contacts, directly in your collaborative tool (Slack or Microsoft Teams). Never miss any external messages, email, Facebook or Twitter messages. MailClark reminds you to take care of each of your customers or external contacts.

About

The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to manage and improve their communication operations

Audience

Companies of all sizes that want a customer service platform that integrates with Slack

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9.00/month
Starting price $3.00/connector/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.9 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • #1- MailClark can be integrated with the Slack app. #2- Project Management and automated customer service can also be hosted. #3- It centralized all communication data in the same app. #4- It helps to save time for responding to emails.

Cons

  • #1- We had a very positive experience with MailClark.

Pros & Cons from Real Users

Pros

  • Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers.
  • I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask.
  • It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules.
  • The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask.
  • Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot.

Cons

  • We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention.
  • I do not encounter challenges while using Slaask on my far end.
  • The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that.
  • However, Slaask is daunting to connect to the website and integrate with Slack.
  • It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MailClark
Founded: 2015
France
mailclark.ai

Company Information

Slaask
Founded: 2015
United States
slaask.com

Alternatives

Alternatives

Superhuman Mail

Superhuman Mail

Superhuman
Cora

Cora

Every

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Facebook
Slack
X (Twitter)
Asana
Cerb
Freshdesk
Front
Gmail
Google Analytics
Groove
HappyFox
Help Scout
HubSpot Customer Platform
Jira
Kit
Median Cobrowse
Salesforce
Stripe
Zapier
Zendesk

Integrations

Facebook
Slack
X (Twitter)
Asana
Cerb
Freshdesk
Front
Gmail
Google Analytics
Groove
HappyFox
Help Scout
HubSpot Customer Platform
Jira
Kit
Median Cobrowse
Salesforce
Stripe
Zapier
Zendesk
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