Relay

Relay

Switch Labs
+
+

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About

Macro is an open-source collaborative workspace that brings email, messaging, documents, tasks, calls, AI agents, and CRM together in a single application. The platform creates a shared AI memory that continuously connects information across the workspace, giving users and AI agents complete context for collaboration and decision-making. Macro features a keyboard-first email client with AI-assisted productivity, unified inbox management, and fast search designed to streamline communication. It also includes collaborative documents, integrated team chat, task management, and CRM capabilities that are tightly connected instead of existing as separate tools. Built-in AI agents can summarize conversations, manage tasks, generate content, and provide company-wide knowledge based on shared workspace memory. Macro helps teams replace multiple disconnected workplace applications with a unified, AI-powered collaboration platform.

About

Relay is an AI-native help desk and customer support platform with a built-in knowledge base, AI reply drafts, smart ticket routing, automated responses, team collaboration, customer records, macros, analytics, and omnichannel support workflows. Teams can train Relay on their help articles, FAQs, and internal documentation so agents get faster, context-aware responses while retaining human review. Relay also connects support context with sales CRM activity and offers integrations for modern SaaS, ecommerce, and service businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Macro is ideal for startups, software development teams, knowledge workers, and businesses seeking an open-source, AI-powered workspace that unifies communication, collaboration, CRM, and productivity

Audience

Customer support, help desk, and customer success teams at SaaS companies, ecommerce businesses, agencies, and service organizations that need AI-assisted ticketing and a shared knowledge base.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$40/user/month
Free Version
Free Trial

Pricing

$19 per user/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Macro
Founded: 2021
United States
www.macro.com

Company Information

Switch Labs
Founded: 2024
United States
crm.switchlabs.dev

Alternatives

Alternatives

Text

Text

Text Inc.

Categories

Categories

Integrations

Microsoft Word

Integrations

Microsoft Word
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