MOON Chat

MOON Chat

THE MOON Agency
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About

MOON Chat is a hosted AI chatbot and customer-messaging tool for online stores and business websites. It uses a store's product catalog, pages and policies to answer visitor questions and present product cards with images, prices and links, with availability checked before products are recommended. It can also retrieve order and tracking information for verified customers, collect contact details for follow-up, and route conversations across a website widget, WhatsApp, Facebook Messenger and Instagram. Store teams can take over social conversations when needed. MOON Chat connects with Gomag, Shopify, WooCommerce and PrestaShop stores, as well as Google Merchant product feeds, and can be added to WordPress and other websites. The service is offered as a cloud subscription with tiered monthly plans and a trial; its Shopify app also has a free plan.

About

Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Online stores and business websites that want an AI assistant answering customers from their real catalog and pages

Audience

Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Version Not Supported
Free Trial Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

THE MOON Agency
Founded: 2019
Romania
moonchat.ro/en/

Company Information

OneDirect
Founded: 2013
India
onedirect.in/

Alternatives

MOON Post

MOON Post

THE MOON Agency

Alternatives

ChatGent

ChatGent

Factoryze
thatChat

thatChat

La Luce
Ovebot

Ovebot

AWeb Design SRL
Engati

Engati

Engati Technologies

Categories

AI Chatbots Supported

Categories

Customer Service Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Facebook Messenger Supported
WhatsApp Supported
Amazon Not Supported
Android Not Supported
Apple iOS Not Supported
Flipkart Not Supported
Gomag Supported
Google Not Supported
Google Merchant Center Supported
Instagram Supported
PrestaShop Supported
Shopify Supported
Telegram Supported
WooCommerce Supported
WordPress Supported

Integrations

Facebook Messenger Supported
WhatsApp Supported
Amazon Supported
Android Supported
Apple iOS Supported
Flipkart Supported
Gomag Not Supported
Google Supported
Google Merchant Center Not Supported
Instagram Not Supported
PrestaShop Not Supported
Shopify Not Supported
Telegram Not Supported
WooCommerce Not Supported
WordPress Not Supported
Claim MOON Chat and update features and information
Claim MOON Chat and update features and information
Claim OneDirect and update features and information
Claim OneDirect and update features and information