Audience
Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand
About OneDirect
Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.
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Pricing
Starting Price:
Free
Free Version:
Free Version available.
Integrations
Company Information
OneDirect
Founded: 2013
India
onedirect.in/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Live Online
Support
Online
OneDirect Frequently Asked Questions
OneDirect Product Features
Customer Service
Alerts / Escalation
Supported
Call Center Management
Supported
Email Management
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Appointment Management
Not Supported
Knowledge Base
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
