Audience
Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand
About OneDirect
Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.
Other Popular Alternatives & Related Software
ChatMaxima
ChatMaxima's conversational marketing software makes it easy to create unique chat experiences for your website visitors. With our drag-and-drop builder, you can embed powerful AI-powered chatbots anywhere on your site. Our chatbots can generate intelligent responses from your website or documents, and they can even connect with customers on Facebook Messenger and WhatsApp. Sign up for ChatMaxima today and experience the power of dynamic AI assistance. Despite significant investments in organic and paid marketing, businesses grapple with low conversion rates. Recognizing the need for enhanced customer engagement, we seek to optimize marketing efforts for maximized ROI. Juggling multiple messaging platforms can be a nightmare, especially for lean teams. Discover how to streamline your support process and effortlessly handle customer queries across various channels like WhatsApp, Facebook Messenger, and more.
Learn more
LimeChat
Amplify your brands’ growth using the world’s first level 3 conversational AI chatbot. Guide shoppers from product discovery to checkout across buying channels like website, apps, Messenger, Whatsapp, Instagram & SMS. Minimize drop-offs at every stage through conversational mediums like Whatsapp, Messenger, Instagram and SMS. Our human-level AI chatbot created exclusively for e-commerce companies reduces bounce rate by assisting your customers at the right moment. Engage with your customers who prefer buying on chat through click to WhatsApp, Click to Messenger and Google Adlingo ads. Retarget existing users through chat remarketing campaigns and enjoy higher open rates. Limechat chatbot’s strong backend integration delivers timely shipping updates to customers. Resolve post-purchase queries related to order modification & cancellation through automated workflows while decreasing resolution time by up to 90%.
Learn more
AsisteClick
Respond to comments on posts from both social networks and automate customer service with chatbots on Facebook Messenger and Instagram Direct and Stories. Your entire team can answer questions via WhatsApp without having to share phones. And with a chatbot you can automate service and transactional processes. A chabot available at all times on your website, social networks and WhatsApp that asks the initial questions for you and transfers the call to the correct team. AsisteClick is a cloud-based platform that allows you to serve your customers and answer their queries 24 hours a day, no matter where they are or what channel they prefer. Automate up to 80% of your website, Facebook, Messenger, Instagram and WhatsApp conversations with our smart chatbots and make sure every important conversation is handled by a human agent in real-time. AsisteClick makes it easy for sales and marketing teams to schedule meetings, demos, and presentations with chatbots that scale.
Learn more
AI Chatbot Support
AI Chatbot Support is a leader in customer service technology, offering a sophisticated fusion of autonomous AI and live chat solutions that redefine customer interactions. Our platform integrates with a wide range of communication channels, including websites, social media, and messaging apps, through an intelligent AI chatbot that continuously learns from your content and interactions.
Support Dashboard AI Chatbot Support provides customer support across multiple channels. Our dashboard—accessible via web, desktop, and mobile devices—allows businesses to manage customer interactions from a single, centralized interface. To train your AI chatbot and deploy it across various channels, including your website, Facebook Messenger, Instagram, WhatsApp, Slack, Viber, Zalo, Telegram, OpenCart, Zendesk, WeChat and more.
Our dashboard is packed with AI live chat agent support tools (like reply suggestions, grammar...), autonomous AI chatbot, notifications & technologies
Learn more
Pricing
Starting Price:
Free
Free Version:
Free Version available.
Integrations
Company Information
OneDirect
Founded: 2013
India
onedirect.in/
Videos and Screen Captures
Other Useful Business Software
$300 Free Credits for Your Google Cloud Projects
Launch your next project with $300 in free Google Cloud credits—no strings attached. Test, build, and deploy without risk. Use your credits across the entire Google Cloud platform to find what works best for your needs. After your credits are used, continue with always-free tier services. Only pay when you're ready to scale. Sign up in minutes and start exploring.
Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Live Online
Support
Online
OneDirect Frequently Asked Questions
OneDirect Product Features
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Appointment Management
Knowledge Base
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management