MOON Chat

MOON Chat

THE MOON Agency
MooseDesk

MooseDesk

Vegahub Technology
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About

MOON Chat is a hosted AI chatbot and customer-messaging tool for online stores and business websites. It uses a store's product catalog, pages and policies to answer visitor questions and present product cards with images, prices and links, with availability checked before products are recommended. It can also retrieve order and tracking information for verified customers, collect contact details for follow-up, and route conversations across a website widget, WhatsApp, Facebook Messenger and Instagram. Store teams can take over social conversations when needed. MOON Chat connects with Gomag, Shopify, WooCommerce and PrestaShop stores, as well as Google Merchant product feeds, and can be added to WordPress and other websites. The service is offered as a cloud subscription with tiered monthly plans and a trial; its Shopify app also has a free plan.

About

MooseDesk is a customer support help desk for Shopify merchants that brings customer conversations and store-related support tasks into one workspace. Teams can manage tickets from email, live chat, social messaging, and other supported channels; use a shared inbox and ticket workflows; and publish a help center with FAQs and self-service content. The product also offers AI-assisted replies and chatbot features, order lookup and tracking support, and Shopify-connected customer and order context. It is designed for ecommerce teams handling pre-sale questions, order-status requests, returns, and post-purchase support. MooseDesk is delivered as a Shopify-connected web application, with a storefront chat widget for customer conversations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online stores and business websites that want an AI assistant answering customers from their real catalog and pages

Audience

Shopify merchants and ecommerce support teams that handle customer questions, order-status requests, returns, and post-purchase support.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Version Not Supported
Free Trial Supported

Pricing

$0/month
The Free plan is $0/month. Paid plans are $19/month, $49/month, and $249/month. Paid-plan features vary, and paid plans include a 7-day free trial.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

THE MOON Agency
Founded: 2019
Romania
moonchat.ro/en/

Company Information

Vegahub Technology
United States
moosedesk.com

Alternatives

MOON Post

MOON Post

THE MOON Agency

Alternatives

No Alternatives
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Categories

AI Chatbots Supported

Categories

AI Chatbots Supported
Help Desk Supported

Integrations

Shopify Supported
Facebook Messenger Supported
Gomag Supported
Google Merchant Center Supported
Instagram Supported
PrestaShop Supported
Telegram Supported
TrackingMore Not Supported
WhatsApp Supported
WooCommerce Supported
WordPress Supported

Integrations

Shopify Supported
Facebook Messenger Not Supported
Gomag Not Supported
Google Merchant Center Not Supported
Instagram Not Supported
PrestaShop Not Supported
Telegram Not Supported
TrackingMore Supported
WhatsApp Not Supported
WooCommerce Not Supported
WordPress Not Supported
Claim MOON Chat and update features and information
Claim MOON Chat and update features and information
Claim MooseDesk and update features and information
Claim MooseDesk and update features and information