MAF ICIMS

MAF ICIMS

MAF InfoCom
Microcall

Microcall

Micro-Tel
+
+

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About

Efficiently manage, report and analyze your UC&C platform and associated elements. It's really quite simple, our software gives you the tools to efficiently manage, report and analyze your UC&C platform and associated elements. The modern workplace is changing faster than ever making it essential you have these tools in place to ensure your investment in UC&C is delivering the expected productivity gains, cost savings, and improved business processes. With a near real-time snapshot view (updated every 60 seconds) of Unified Communication usage, the various dashboards show User Adoption, Employee Productivity, Call Quality, and Cost information. Enjoy the flexibility of a user experience the way you want it, and customize the position of dashboards and what information is displayed. Filters can be applied to ensure that only relevant information is displayed. Click-through reporting produces detailed reports directly from the dashboard user interface.

About

Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions. Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Locations, Departments, Cost Centers, Sessions, Devices, MAC Addresses, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting. Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want a platform to manage, report, and analyze their UC&C platform

Audience

Companies seeking a solution offering fast & easy cradle-to-grave searches for phone numbers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

MAF InfoCom
Netherlands
www.mafinfo.com/product/maf-icims-unified-communications-monitoring-analytics-reporting/

Company Information

Micro-Tel
Founded: 1979
www.microcall.com

Alternatives

VXTracker

VXTracker

Connections

Alternatives

Microcall

Microcall

Micro-Tel
Shadow CMS

Shadow CMS

Resource Software International
QualifyGo

QualifyGo

Oak Innovation Limited
Calltrak

Calltrak

Theodore Software Consultants
VXTracker

VXTracker

Connections
Call Record Analyzer

Call Record Analyzer

Intelligent Visibility

Categories

Call Accounting Supported

Categories

Call Accounting Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Call Accounting Features

By-Extension Reporting Not Supported
Call Duration Not Supported
Call Monitoring Not Supported
Call Volume Not Supported
Caller Identification Not Supported
Inbound Reporting Not Supported
Outbound Reporting Not Supported
Unattended Call Management Not Supported
Who Answered Log Not Supported

Integrations

No info available.

Integrations

No info available.
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Claim MAF ICIMS and update features and information
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Claim Microcall and update features and information