RichCallAurus
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Related Products
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About
Do you know why a visitor left your website before completing his or her purchase? Lucky Orange knows why.
Lucky Orange is easy to use, ready to go “out of the box,” and every plan includes full access to all of our features:
* Dynamic Heatmaps: Navigate through your website just like a visitor; data will be immediately populated on every element, drop-down, pop-up, and hover-over menu. Isolate certain devices, traffic sources, and visitors to identify potential pain points and problem areas.
* User Recordings: Act like a DVR for your website, giving you the chance to watch recordings and see video playback of visitors and customers as they interact with your website.
* Form Analytics:Learn what fields on your forms are taking too long to finish, repeated, or cause the most abandonment.
* Live Chat: Respond quickly to questions and even “co-browse” with visitors
* Surveys & Polls: Create pop-up poll questions for a specific page or just for targeted visitors.
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Business owners, marketers, developers, UX professionals, small businesses, agencies, enterprises
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Audience
Contact centers, customer service teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$18.00/month
7-day free trial, no credit card required. Plan starting at just $18 a month.
Free Version
Free Trial
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Pricing
$192 / month
Cloud and on-prem deployments are available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationLucky Orange
Founded: 2011
United States
www.luckyorange.com
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Alternatives |
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Categories |
Categories |
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Heatmap Features
Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics
Web Analytics Features
Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Big Cartel
BigCommerce
Canopy
Convert Experiences
Freshpaint
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Magento
Nekton.ai
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Integrations
Big Cartel
BigCommerce
Canopy
Convert Experiences
Freshpaint
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Magento
Nekton.ai
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