RichCall

RichCall

Aurus
+
+

Related Products

  • Visual Visitor
    251 Ratings
    Visit Website
  • Code-Cube.io
    7 Ratings
    Visit Website
  • Docket
    59 Ratings
    Visit Website
  • AgeChecker.Net
    3 Ratings
    Visit Website
  • VisitUs Reception
    86 Ratings
    Visit Website
  • Kasm Workspaces
    127 Ratings
    Visit Website
  • Admiral
    73 Ratings
    Visit Website
  • Zoho Assist
    2,199 Ratings
    Visit Website
  • CrankWheel
    229 Ratings
    Visit Website
  • OrangeHRM Advanced
    333 Ratings
    Visit Website

About

Do you know why a visitor left your website before completing his or her purchase? Lucky Orange knows why. Lucky Orange is easy to use, ready to go “out of the box,” and every plan includes full access to all of our features: * Dynamic Heatmaps: Navigate through your website just like a visitor; data will be immediately populated on every element, drop-down, pop-up, and hover-over menu. Isolate certain devices, traffic sources, and visitors to identify potential pain points and problem areas. * User Recordings: Act like a DVR for your website, giving you the chance to watch recordings and see video playback of visitors and customers as they interact with your website. * Form Analytics:Learn what fields on your forms are taking too long to finish, repeated, or cause the most abandonment. * Live Chat: Respond quickly to questions and even “co-browse” with visitors * Surveys & Polls: Create pop-up poll questions for a specific page or just for targeted visitors.

About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Business owners, marketers, developers, UX professionals, small businesses, agencies, enterprises

Audience

Contact centers, customer service teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$18.00/month
7-day free trial, no credit card required. Plan starting at just $18 a month.
Free Version
Free Trial

Pricing

$192 / month
Cloud and on-prem deployments are available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 3.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very helpful to understand how customers are interacting on your site live. The live feature is great, and tracks all relevant information - geography, device, etc.

Cons

  • Their interface could be nicer, but once you get past that the data is very good.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lucky Orange
Founded: 2011
United States
www.luckyorange.com

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io

Alternatives

Alternatives

RemoteHQ

RemoteHQ

Mythical Labs

Categories

Categories

Heatmap Features

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Web Analytics Features

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Big Cartel
BigCommerce
Canopy
Convert Experiences
Freshpaint
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Magento
Nekton.ai
Optimizely One
PrestaShop
Shopify
Shoplazza
Stackreaction
Ucraft
Ucraft Logo Maker
Weebly
Wix
WordPress

Integrations

Big Cartel
BigCommerce
Canopy
Convert Experiences
Freshpaint
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Magento
Nekton.ai
Optimizely One
PrestaShop
Shopify
Shoplazza
Stackreaction
Ucraft
Ucraft Logo Maker
Weebly
Wix
WordPress
Claim Lucky Orange and update features and information
Claim Lucky Orange and update features and information
Claim RichCall and update features and information
Claim RichCall and update features and information