Loom

Loom

Atlassian
+
+

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About

Loom is an AI-powered video messaging and screen recording platform designed to help teams communicate asynchronously with coworkers, customers, and other stakeholders. Users can record their screen, camera, or both through Loom’s desktop apps, mobile apps, or Chrome extension and then share the resulting video with a link or embed. The platform includes editing tools for trimming and stitching clips, adding text and visual annotations, and customizing video presentation. Collaboration features include comments, emoji reactions, tasks, calls to action, transcripts, captions, and multilingual support for distributed teams. Loom AI can turn recordings into written documentation and structured work items, including Jira issues that automatically capture technical context such as browser, operating system, console errors, and network activity. Enterprise features include SSO, SCIM, custom retention policies, privacy controls, viewer insights, and integrations with other software tools.

About

Scribe is an AI-powered workflow documentation platform that automatically captures and creates step-by-step guides as you work. It eliminates the need for manual screenshots and written instructions by generating clear, visual SOPs in seconds. Teams can easily share or embed guides across tools like chats, wikis, and knowledge bases. Scribe helps ensure work is done correctly with on-screen walkthroughs that are simple to follow. The platform also provides insights into how workflows operate across teams and tools. AI-powered recommendations help optimize processes and reduce inefficiencies. Trusted by millions of users and most Fortune 500 companies, Scribe dramatically reduces documentation and training time.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Remote and hybrid teams, sales professionals, developers, designers, marketers, customer support teams, educators, and organizations that want to communicate, document processes, explain work, and collaborate through asynchronous video

Audience

Scribe is ideal for teams and organizations that need to document, standardize, and optimize workflows for training, onboarding, customer support, and process improvement

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0 per month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 2.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Very good platform for recording videos for many purposes like meetings, intros, video demos and much more. Very light weight, desktop platform, the extension also makes it fairly easy to record anywhere on your desktop or browser.
  • Easy to use, quick way to send messages that would take a long time to type, like how I can track to see if the video was viewed.
  • Loom is SUPER easy to use. It's by far the easiest way to take a video or screen capture (with narration) and share quickly with anyone. Our teachers use it to record lessons and share them with their students - all they need to do is email or post the link to their video. It's great that they are just sharing the link, not the actual video file, so there is nothing to store or complicating file sharing service. Loom offers their product free for schools which is a great and generous service.
  • We use Loom primarily to train team members on new technologies or procedures. I love how easy it is to make an easily accessible video we both a video window and a nice big screen share.
  • Loom is a slick product, easy to use and good interface. I find it very helpful to record notes for my team on various task that they can use for reference. Also their transcript feature is very good, I often use it to record calls on Zoom instead.

Cons

  • Not necessarily a negative, but there is a time limit on recording if you don't have a pricing plan, which is fairly cheap, starting at just $10 a month.
  • Is sometimes slow switching from tab to tab quickly, but not a huge issue.
  • Loom is dependent on the Internet as part of the process of recording and saving the video content. While very rare, this can cause trouble as the Internet isn't always reliable.
  • No big complaints. The tool is fairly easy to use, but could be a bit more intuitive when you first start using.
  • No strong cons. The UI of their interface could be a bit more organized in terms of folder structures and the workspace, but otherwise it's a breeze to use.

Pros & Cons from Real Users

Pros

  • It worked ok documenting online apps. It was easy enough to set up and buy it. It collaborates with my assistant.

Cons

  • It hung up and worked terribly trying to get screenshots of desktop apps. After I clicked to cancel the service, they still billed my credit card a year later and they are now making it difficult to resolve this and refund my credit card. It is VERY HARD to cancel this service.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Atlassian
Founded: 2002
Australia
loom.com

Company Information

Scribe
Founded: 2019
United States
www.scribe.com

Alternatives

Alternatives

Camtasia

Camtasia

TechSmith
Snagit

Snagit

TechSmith
FlowShare

FlowShare

miraminds GmbH
Quibbly

Quibbly

Scriptify Inc.
Tango

Tango

Tango.ai

Categories

Screen Recording Supported
Video Email Supported
Video Making Supported
Video Recording Supported
Visual Feedback Supported

Categories

Screen Recording Features

Annotations / Drawing Not Supported
Audio Capture Supported
Backup Not Supported
Collaboration Tools Supported
File Sharing Supported
Multi-Screen Recording Not Supported
Screen Capture Supported
Speech-to-Text Not Supported
Video Editing Supported
YouTube Uploading Supported

Video Making Features

Animation Not Supported
Collaboration Tools Supported
Customizable Branding Supported
Drag & Drop Not Supported
Media Library Supported
Privacy Options Not Supported
Social Sharing Not Supported
Templates Not Supported
Text Overlay Not Supported
Text to Video Not Supported
Video Capture Supported
Voice-Over Not Supported

Integrations

Aircall Not Supported
AppManager Supported
ClickUp Supported
Everyspace Supported
GitLab Supported
Introw PRM Supported
Jira Service Management Supported
MarkUp Supported
Notion Supported
Productboard Supported
Revo Supported
Rock Supported
Sana Supported
Simple.ink Supported
Slack Supported
Stackreaction Supported
Topo.io Supported
Trello Supported
Userled Supported
Waybook Supported

Integrations

Aircall Supported
AppManager Not Supported
ClickUp Not Supported
Everyspace Not Supported
GitLab Not Supported
Introw PRM Not Supported
Jira Service Management Not Supported
MarkUp Not Supported
Notion Not Supported
Productboard Not Supported
Revo Not Supported
Rock Not Supported
Sana Not Supported
Simple.ink Not Supported
Slack Not Supported
Stackreaction Not Supported
Topo.io Not Supported
Trello Not Supported
Userled Not Supported
Waybook Not Supported
Claim Loom and update features and information
Claim Loom and update features and information
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