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About

Liveblocks is a developer-first real‑time collaboration engine that provides customizable, ready‑made features—such as multiplayer editing, live cursors and presence, contextual comments, smart notifications, and integrated AI copilots—enabling teams to embed rich collaborative experiences directly into web applications. It handles persistence, sync, streaming, WebSocket infrastructure, offline support, conflict‑free CRDT‑backed data storage (with multiplayer undo/redo), and scalable hosting across rooms and projects. Featuring modular React and JavaScript SDKs, you can drop in components (chat, comments, toolbar, notifications) and launch in days instead of months. With Liveblocks 3.0, embedded AI copilots bring context-aware, in-app AI agents that can chat, take actions, and collaborate alongside users.

About

Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Web developers and product teams requiring a solution to make their product more engaging

Audience

Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.0060 per agent minutes
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Liveblocks
United States
liveblocks.io

Company Information

Operata
Founded: 2017
United States
operata.com

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure

Categories

AI Copilots Supported

Categories

Integrations

8x8 Not Supported
AccessOwl Supported
Ada Not Supported
Amazon Lex Not Supported
Bland AI Not Supported
CallMiner Eureka Not Supported
Cognigy.AI Not Supported
Decagon Not Supported
Five9 Not Supported
Level AI Not Supported
Next.js Supported
NiCE CXone Mpower Not Supported
PolyAI Not Supported
Quiq Not Supported
Retell AI Not Supported
Salesforce Agentforce Service Not Supported
Vapi AI Not Supported
Velt Supported
Verint CX Automation Not Supported
Yellow.ai Not Supported

Integrations

8x8 Supported
AccessOwl Not Supported
Ada Supported
Amazon Lex Supported
Bland AI Supported
CallMiner Eureka Supported
Cognigy.AI Supported
Decagon Supported
Five9 Supported
Level AI Supported
Next.js Not Supported
NiCE CXone Mpower Supported
PolyAI Supported
Quiq Supported
Retell AI Supported
Salesforce Agentforce Service Supported
Vapi AI Supported
Velt Not Supported
Verint CX Automation Supported
Yellow.ai Supported
Claim Liveblocks and update features and information
Claim Liveblocks and update features and information
Claim Operata and update features and information
Claim Operata and update features and information