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About

LiveKit is a real-time platform that enables developers to build video, voice, and data capabilities into their applications. Building on WebRTC, it supports a broad range of frontend and backend platforms. LiveKit's network is optimized for ultra-low latency, extreme resiliency, and massive scale. Our team is distributed across the world, and our infrastructure delivers billions of minutes of audio and video every month. LiveKit provides SDK support across all major platforms, allowing you to code your application with a LiveKit client natively designed for your platform of choice. You can self-host LiveKit for free without changing a line of code, as the entire ecosystem of tools and services is Apache 2.0 open source. LiveKit offers a feature-rich platform, including SSO and RBAC for teams, enterprise-grade security with end-to-end encryption, noise and echo cancellation, session recording, stream ingestion, and moderation tools.

About

nPathi AI Agent is an intelligent voice AI solution that integrates natively with ViciDial. Your AI agents process campaigns exactly like human agents - with full visibility in ViciDial dashboard. Key features: - Native ViciDial integration - AI agents appear as regular agents in campaigns - Visual Pathway Builder - No-code drag-and-drop conversation designer - Real-time monitoring and disposition codes - 260+ OAuth integrations (CRM, calendars, webhooks) - Multi-language support - 100+ languages - Ultra-low latency (<500ms response time) - Lead routing and qualification - Automatic CRM updates post-call - Call recording and transcripts - Scale to 2000+ concurrent calls Use cases: Outbound sales campaigns, lead qualification, appointment setting, customer surveys, payment reminders, reactivation campaigns, customer support. Deploy AI agents that handle calls 24/7 while your human agents focus on high-value conversations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Developers wanting a tool to integrate real-time communication features into their applications

Audience

ViciDial call centers and BPO companies looking to scale operations with AI. Outbound sales teams running dialer campaigns. Agencies managing multiple client campaigns. Call centers wanting to automate repetitive calls (surveys, reminders, qualification). Operations needing 24/7 coverage without night shifts. Teams seeking to reduce cost-per-call while maintaining quality. Industries: Telemarketing, Collections, Insurance, Real Estate, Healthcare scheduling, Political campaigns, Market research.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$50 per month
Free Version Supported
Free Trial Supported

Pricing

$49/month
15 minutes included free
✅
Unlimited AI agents
✅
Unlimited pathways
✅
Calendar synchronization
✅
Webhook GET & POST
✅
OAuth integrations
✅
Community support
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • What really stands out is how seamlessly nPathi integrates with ViciDial. The AI agents appear and operate exactly like human agents inside campaigns, including dispositions, monitoring, and reporting. The Visual Pathway Builder is intuitive and makes it easy to design and iterate conversations without technical help. Latency is very low, conversations feel natural, and multi-language support is a huge plus for scaling internationally. CRM integrations and automatic post-call updates save a lot of manual work and reduce operational friction.
  • nPathi revolutionized how we handle patient appointment scheduling. The AI handles incoming calls 24/7 for appointment requests, confirmations, cancellations, and reminders without staff intervention. We reduced no-shows by 35% through automated reminder calls in patients' preferred languages. Self-hosted deployment gave us complete control over patient data - crucial for HIPAA compliance. Column-level encryption protects all patient information (names, phone numbers, medical history references) while still allowing us to search and analyze data. Integration with our calendar system was seamless through webhooks. The visual conversation designer let us create complex flows - checking availability, booking appointments, sending confirmations - without writing code. Patients love the 24/7 availability and natural conversation experience. Our front desk staff now focuses on complex cases instead of routine scheduling.

Cons

  • There is a learning curve at the beginning if you want to design more complex conversation paths, especially for advanced use cases. Some initial setup and fine-tuning is required to get the best results, but once configured properly, the system runs very smoothly. More advanced templates out of the box would be a nice addition.
  • Initial setup and HIPAA compliance validation took about 3 weeks with our IT team. Training the AI on medical terminology and our specific appointment types required fine-tuning over first month. Some elderly patients still prefer speaking with humans, though this decreased as AI improved. Would benefit from pre-built healthcare templates to speed up initial deployment. Documentation for healthcare-specific compliance features could be more detailed.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

LiveKit
United States
livekit.io

Company Information

nPathi
Founded: 2024
Romania
nPathi.com

Alternatives

Agora

Agora

Agora.io

Alternatives

VICIdial

VICIdial

Vicidial Group
ClarityHire

ClarityHire

RoboMiri

Categories

Agentic AI Supported
AI Agent Builders Supported
AI Voice Agents Supported

Categories

AI Voice Agents Supported

Integrations

Bigin by Zoho CRM Not Supported
Bitrix24 Not Supported
Character.AI Supported
Gemini Live API Supported
HeyGen Supported
Inworld TTS Supported
Kotlin Supported
Mercury 2 Supported
Node.js Supported
OpenAI Supported
Oracle Cloud Infrastructure Supported
Rime Supported
Shopify Not Supported
Speechmatics Supported
Swift Supported
Unity Supported
WebGL Supported
WebRTC Supported
eBay Supported

Integrations

Bigin by Zoho CRM Supported
Bitrix24 Supported
Character.AI Not Supported
Gemini Live API Not Supported
HeyGen Not Supported
Inworld TTS Not Supported
Kotlin Not Supported
Mercury 2 Not Supported
Node.js Not Supported
OpenAI Not Supported
Oracle Cloud Infrastructure Not Supported
Rime Not Supported
Shopify Supported
Speechmatics Not Supported
Swift Not Supported
Unity Not Supported
WebGL Not Supported
WebRTC Not Supported
eBay Not Supported
Claim LiveKit and update features and information
Claim LiveKit and update features and information
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Claim nPathi and update features and information