ListenFirst vs. Locobuzz Comparison


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About ListenFirst is the most trusted social analytics solution by the world’s leading brands. With a breadth of data and award-winning expertise unmatched in the market, we offer an easy, one-stop solution to optimize social media marketing and maximize ROI. Founded in 2012, ListenFirst has been honored with multiple accolades including a 2020 SIIA CODiE Award for Best Emerging Technology, 2020 Cynopsis AdTech Award for Outstanding Data Solution, 2020 High Performer recognition, MarTech Breakthrough Award for Best Social Media Monitoring Software, and named one of Inc. 500’s fastest growing companies. Founded in 2012, ListenFirst is trusted by leading global brands including AT&T, Amazon, NBCUniversal, and Peloton and is regularly featured in The Wall Street Journal, Variety, Ad Age, Forbes and more.	About Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organizations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. Founded in 2015, Mumbai Headquartered Locobuzz's SaaS platform empowers prominent Fortune 500 companies’ marquee brands across sectors. Locobuzz Platform unifies various functions on its platform such as Marketing, Customer Experience, CRM, Analytics and Automation, Reputation and Crisis Management, Data-driven Social Media Management, Competitive and Market Intelligence, Rich and detailed Customer Intelligence, Monitor Brand Chatter, Identify Influencers all on a single Unified Platform.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprise consumer and media brands	Audience Hospitality, Telecom, Automotive, BFSI, Retail, eCommerce, FMCG, Aviation, Healthcare, Travel, Education
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $300/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Ease to use and it has many Fortune 500 in India using Locobuzz Cons Could bring better UI and compared to competitors it's much better in the Indian Market
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information ListenFirst Founded: 2012 United States www.listenfirstmedia.com	Company Information Locobuzz Founded: 2015 India www.locobuzz.com
Alternatives Oktopost	Alternatives Brandwatch
Sociality.io Sociality.io Limited	Sprout Social
Hootsuite	Meltwater Meltwater Group
Konnect Insights	Critical Mention
SOCIALHOSE View All	Konnect Insights View All
Categories Social Media Analytics Tools Supported Social Media Management Supported Social Media Marketing Supported Social Media Monitoring Supported	Categories Brand Intelligence Supported Brand Monitoring Supported Conversational AI Supported Customer Experience Supported Reputation Management Supported Social CRM Supported Social Media Analytics Tools Supported Social Media Monitoring Supported
Social Media Analytics Tools Features Campaign Analytics Supported Competitor Monitoring Supported Customizable Reports Supported Engagement Tracking Supported Influencer Tracking Supported Multi-Channel Data Collection Supported Social Media Monitoring Features Audience Segmentation Not Supported Competitive Analysis Supported Configurable Alerts Supported Customer Engagement Not Supported Dashboard Supported Impact Scoring Not Supported Influencer Tracking Supported Reputation Management Supported Sentiment Analysis Supported Trend Tracking Supported Show More Features Social Media Management Features Automated Publishing Supported Brand Tracking Supported Content Management Supported Customer Engagement Supported Multi-Account Management Supported Multi-User Collaboration Supported Post Scheduling Supported Reporting/Analytics Supported Social Media Monitoring Supported Social Media Marketing Features Analytics Supported Automated Publishing Supported Contact Management Not Supported Content Management Supported Conversion Tracking Supported Customer Targeting Supported Keyword Filtering Supported Multi-Account Management Supported Post Scheduling Supported	Social Media Analytics Tools Features Campaign Analytics Supported Competitor Monitoring Supported Customizable Reports Supported Engagement Tracking Supported Influencer Tracking Supported Multi-Channel Data Collection Supported Social Media Monitoring Features Audience Segmentation Supported Competitive Analysis Supported Configurable Alerts Supported Customer Engagement Supported Dashboard Supported Impact Scoring Supported Influencer Tracking Supported Reputation Management Supported Sentiment Analysis Supported Trend Tracking Supported Show More Features Conversational AI Features Code-free Development Not Supported Contextual Guidance Not Supported For Developers Not Supported Intent Recognition Not Supported Multi-Languages Supported Omni-Channel Supported On-Screen Chats Not Supported Pre-configured Bot Not Supported Reusable Components Not Supported Sentiment Analysis Supported Speech Recognition Supported Speech Synthesis Not Supported Virtual Assistant Not Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Supported Social Media Monitoring Supported White Label Not Supported Social CRM Features Calendar/Reminder System Supported Customer Support Supported Email Marketing Supported Lead Capture Not Supported Lead Nurturing Not Supported Live Chat Not Supported Marketing Automation Integration Not Supported Multi-Channel Social Integration Supported Social Media Monitoring Supported Task Management Not Supported
Integrations Axis LMS Supported Quickwork Not Supported View All 1 Integration	Integrations Axis LMS Not Supported Quickwork Supported View All 1 Integration
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