eGain Analytics

eGain Analytics

eGain Corporation
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About

Connect, analyze, and visualize all of your data in a single spreadsheet. Connect your data with clicks, not code. Easily join and populate company data from 20+ of the most popular databases and SaaS applications, including Facebook, Google, and Snowflake. Create dashboards you want to share. Say goodbye to ugly charts and hours of formatting. Instantly tie data across multiple sources. Just like Excel & Google Sheets. Slice and dice your data into different views. Build a dashboard in less time than it takes to create a Jira ticket. We proxy the requests sent to external databases to monitor things and send your credentials securely over the server-side. None of the data returned by your database or third-party SaaS integrations are stored on Lido's servers. We encrypt all data, which means your in-transit data is encrypted with TLS and your at-rest data is encrypted with AES-256 making it unreadable to outside people.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Professionals and anyone requiring a solution to analyze and visualize all their data in a single spreadsheet

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lido
Founded: 2019
United States
www.lido.app/

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Categories

Integrations

Facebook
Facebook Ads
Firebase
Google
Google Ads
Google Analytics
Google Sheets
HubSpot CRM
InfStones
Instagram
Intercom
Klaviyo
Microsoft Excel
MySQL
PostgreSQL
Salesforce
Shopify
Snowflake
Stripe
Talkdesk

Integrations

Facebook
Facebook Ads
Firebase
Google
Google Ads
Google Analytics
Google Sheets
HubSpot CRM
InfStones
Instagram
Intercom
Klaviyo
Microsoft Excel
MySQL
PostgreSQL
Salesforce
Shopify
Snowflake
Stripe
Talkdesk
Claim Lido and update features and information
Claim Lido and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information