eGain AnalyticseGain Corporation
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Related Products
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About
Connect, analyze, and visualize all of your data in a single spreadsheet. Connect your data with clicks, not code. Easily join and populate company data from 20+ of the most popular databases and SaaS applications, including Facebook, Google, and Snowflake. Create dashboards you want to share. Say goodbye to ugly charts and hours of formatting. Instantly tie data across multiple sources. Just like Excel & Google Sheets. Slice and dice your data into different views. Build a dashboard in less time than it takes to create a Jira ticket. We proxy the requests sent to external databases to monitor things and send your credentials securely over the server-side. None of the data returned by your database or third-party SaaS integrations are stored on Lido's servers. We encrypt all data, which means your in-transit data is encrypted with TLS and your at-rest data is encrypted with AES-256 making it unreadable to outside people.
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Professionals and anyone requiring a solution to analyze and visualize all their data in a single spreadsheet
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationLido
Founded: 2019
United States
www.lido.app/
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Integrations
Facebook
Facebook Ads
Firebase
Google
Google Ads
Google Analytics
Google Sheets
HubSpot CRM
InfStones
Instagram
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Integrations
Facebook
Facebook Ads
Firebase
Google
Google Ads
Google Analytics
Google Sheets
HubSpot CRM
InfStones
Instagram
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