elevio

elevio

4.9 out of 5 stars
LearnLode elevio

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LearnLode:

About

Knowledge Management leads to better customer service. Resolve customer calls quickly and improve First Call Resolution. Live updates give everyone access to the latest issues. Call Scripting guides you through transactions. Unlock the value of your Enterprise's knowledge. Share the expertise of your subject matter experts. Enable effortless collaboration. SMART analytics allow you to track and optimize your knowledge processes. LearnLode is a SaaS solution that is self-deployed. All resources are designed to be easily created and administrated by your team lead or Operations Manager. This allows you to get started quickly with no set-up or integration charges. Effective Knowledge Management is a critical tool for improving customer service in your contact centre. Empower your agents to deliver excellent results by giving them access to our powerful knowledge base and decision support tools.
elevio:

About

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.
LearnLode:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
elevio:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
LearnLode:

Audience

Companies seeking a solution to resolve customer calls quickly and improve first call resolution
elevio:

Audience

Software, B2B, SaaS. Support teams small to enterprise. Product teams. Content Creators.
LearnLode:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
elevio:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
LearnLode:

API

Offers API Not Supported
elevio:

API

Offers API Not Supported
LearnLode:

Screenshots and Videos

elevio:

Screenshots and Videos

LearnLode:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
elevio:

Pricing

$99.00
We offer tiered pricing based on your needs.

Startups to Enterprise.
Need higher volume, SLA's or custom terms?
Free Version Not Supported
Free Trial Supported
LearnLode:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
elevio:

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5
elevio:

Pros & Cons from Real Users

Pros

  • Easy to use and set up. Good set of features. Helps in learning the product. Enhances product knowledge.
  • Elevio provides on demand help to our customers. Content management tool is inbuilt. Highly customisable features. Save lots of time and energy in creating content. Very easy to use and understand no training or video tutorial is required for beginners as well. Great customer service.
  • Intuitive user interface and easy to navigate for the user end. Works smooth and flawless. Clean widget to add to the business website. Simple to display knowledge base. Contextual user support.
  • Robust analytics to improve knowledge centre service. Best integration supports. Quick helps and easy to short QnA. Easy ticketing system.
  • - The feature set is pretty rich and helps us create the kind of support content that leaves no room for doubt in the customer. - The ticket deflection feature is a great tool and saves us and our customers so much time.

Cons

  • There isn't much when it comes to thinking of cons other than the price aspect.
  • Very good software, easy to use and understand. No dislikes till now.
  • The chatbot is missing in elevio. No other cons. You can try it's a worthy tool.
  • I never encountered any problem with this platform.
  • Everything from the features to the CSS styling could use a bit of flexibility as not all businesses are different and so are their customer demographics.
LearnLode:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
elevio:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
LearnLode:

Company Information

LearnLode
www.learnlode.com
elevio:

Company Information

elevio
Founded: 2015
Australia
elev.io
LearnLode:

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elevio:

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elevio:
LearnLode:
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elevio:
Product Fruits

Product Fruits

4.9 out of 5 stars
LearnLode:
elevio:
LearnLode:

Categories

elevio:

Categories

LearnLode:

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported
elevio:

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Content Management Features

Audio Content Supported
Customizable Templates Not Supported
Document Indexing Not Supported
E-forms Supported
Full Text Search Supported
Image Editor Supported
SEO Management Supported
Text Editor Supported
Version Control Supported
Video Content Supported
Website Management Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Not Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Not Supported
Social Sharing Not Supported
White Label Not Supported
LearnLode:

Integrations

BrainCert Not Supported
Chatra Not Supported
Freshchat Not Supported
Freshpaint Not Supported
Help Scout Not Supported
Indent Not Supported
Intercom Not Supported
Kustomer Not Supported
MagicBox Not Supported
Maven AGI Not Supported
Motileo Not Supported
Olark Not Supported
Rambox Not Supported
Salesforce Not Supported
SnapEngage Not Supported
Stackreaction Not Supported
Statuspage Not Supported
UserVoice Not Supported
elevio:

Integrations

BrainCert Supported
Chatra Supported
Freshchat Supported
Freshpaint Supported
Help Scout Supported
Indent Supported
Intercom Supported
Kustomer Supported
MagicBox Supported
Maven AGI Supported
Motileo Supported
Olark Supported
Rambox Supported
Salesforce Supported
SnapEngage Supported
Stackreaction Supported
Statuspage Supported
UserVoice Supported
LearnLode:
Claim LearnLode and update features and information
Claim LearnLode and update features and information
elevio:
Claim elevio and update features and information
Claim elevio and update features and information