Maxdesk

Maxdesk

MXG Infotech Pvt Ltd
+
+

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About

Laya AI is an open source family of non-autoregressive System 1 decision models built for fast, typed decisions instead of free-form text generation. Given a state and structured questions, Laya evaluates them in a single forward pass and returns outputs that application code can use directly. It supports three decision types: choice, which selects among named options and returns probabilities; score, which places an input on an ordered rubric such as urgency or severity; and noul, which estimates the probability that a proposition is true. Laya is designed for workloads such as agent and model routing, support ticket triage, guardrails, intent classification, risk and fraud scoring, workflow escalation, RAG filtering, moderation, and phishing detection. It can route requests by department, score urgency, flag refund or churn signals, detect policy or abuse conditions, and escalate uncertain cases to a larger model or human reviewer.

About

Maxdesk is a modern help desk and ticketing platform for customer support teams, built so support software does not get more expensive as the team grows. Instead of per-agent seats, Maxdesk prices per workspace, and the free plan includes unlimited agents and unlimited tickets. It provides email-to-ticket, a shared support inbox, ticket priorities and statuses, SLA policies and business hours, no-code automations and routing, canned responses and templates, a knowledge base, roles, groups and granular permissions, live dashboards, reporting and full audit trails. Pro adds custom branding, advanced reporting and longer data retention. Elite adds an AI support layer: AI agents for triage and resolution, an AI Copilot, contextual replies, ticket summaries, live translation, sentiment and urgency detection, and AI usage analytics. Built for startups, SaaS companies, ecommerce businesses, agencies and SMEs. Start free, no credit card required.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Developers and AI engineering teams seeking to route, classify, score, filter, and escalate application inputs through fast, structured decision models

Audience

Startups, SaaS companies, ecommerce businesses, agencies, SMEs and in-house customer support teams that need professional ticketing without per-agent pricing.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Laya AI
Founded: 2020
India
laya-ai.com

Company Information

MXG Infotech Pvt Ltd
www.maxdesk.ai

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Categories

AI Decision Models Supported

Categories

Help Desk Supported

Integrations

GitHub Supported
Hugging Face Supported
Node.js Supported
ONNX Supported
PyPI Supported
Python Supported

Integrations

GitHub Not Supported
Hugging Face Not Supported
Node.js Not Supported
ONNX Not Supported
PyPI Not Supported
Python Not Supported
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