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About

All approaches to improving competitiveness generate actions: Quality, HSE, Continuous Improvement, Production, Maintenance, Projects, etc. There is no improvement without action. The efficiency gains linked to the digitalization of the management of actions no longer need to be proven. However, task management tools struggle to maintain the link between the source gap/subject and its associated actions. The Kostango digital solution implements and brings together all the application cases at the origin of the action. It thus allows the consolidation of all actions while maintaining their link with their origin. The solution brings together all the application cases leading to action: projects, progress plans, feedback from the field, suggestions, problem solving, audits, risks, opportunities, etc.

About

Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations searching for a digital solution for boosting operations

Audience

SMB and Enterprises in need of a solution to manage their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Contact Quadient for pricing details.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kostango
Founded: 2016
France
www.kostango.com

Company Information

Quadient
Founded: 1924
France
www.quadient.com/en-int/resources/quadient-customer-journey-mapping

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Categories

Categories

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Experience Platforms (DXP) Features

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Integrations

Salesforce

Integrations

Salesforce
Claim Kostango and update features and information
Claim Kostango and update features and information
Claim Quadient Customer Journey Mapping and update features and information
Claim Quadient Customer Journey Mapping and update features and information