KnowledgeIQ

KnowledgeIQ

Knosys
+
+

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About

KnowledgeIQ, by Knosys, is a market leading cloud-based (or on-premise) omnichannel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information. KnowledgeIQ is trusted by over 40,000 users to find the right information, exactly when they need it, improving productivity and delivering the best in brand and customer experience.

About

Knowledge Management leads to better customer service. Resolve customer calls quickly and improve First Call Resolution. Live updates give everyone access to the latest issues. Call Scripting guides you through transactions. Unlock the value of your Enterprise's knowledge. Share the expertise of your subject matter experts. Enable effortless collaboration. SMART analytics allow you to track and optimize your knowledge processes. LearnLode is a SaaS solution that is self-deployed. All resources are designed to be easily created and administrated by your team lead or Operations Manager. This allows you to get started quickly with no set-up or integration charges. Effective Knowledge Management is a critical tool for improving customer service in your contact centre. Empower your agents to deliver excellent results by giving them access to our powerful knowledge base and decision support tools.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Government, Telecommunications, Insurance, Manufacturing

Audience

Companies seeking a solution to resolve customer calls quickly and improve first call resolution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Knosys
Founded: 2015
Australia
www.knoiq.co

Company Information

LearnLode
www.learnlode.com

Alternatives

Alternatives

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Method Grid

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JobAider

JobAider

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Enghouse eKMS

Enghouse eKMS

Enghouse Interactive

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Salesforce Supported

Integrations

Salesforce Not Supported
Claim KnowledgeIQ and update features and information
Claim KnowledgeIQ and update features and information
Claim LearnLode and update features and information
Claim LearnLode and update features and information