Verizon Knowledge AssistVerizon
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Related Products
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About
Knoku is an AI chat widget for documentation sites, grounded in your own docs. It searches your documentation, finds the relevant sections, and generates answers with citations; if the answer is not covered, it does not guess, it records the question as a coverage gap so your team knows what to improve next. Every answer links to the exact heading and source line, giving visitors cited answers from your pages while showing your team the questions your docs could not fully answer. Knoku is built around a simple workflow: query analysis extracts intent and entities, context retrieval selects relevant documentation sections, response generation runs inference with context, and output delivery streams the response to the client. Setup is designed to stay lightweight: drop the widget into your docs site, push content from the CLI, and read what visitors ask in the dashboard.
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About
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Documentation and developer experience teams that need a cited AI docs assistant to answer visitor questions and reveal content gaps
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Audience
Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$19 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationKnoku
United States
knoku.com
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Company InformationVerizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
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Categories |
Categories |
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Integrations
Docusaurus
HTML
Markdown
Mintlify
MkDocs
Nextra
Sphinx
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