Simple Chat

Simple Chat

SA Inc.
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About

Kite is a delivery and pickup scheduling app for Shopify stores from KiteLane. It places a date and time picker on the cart page, where customers select local delivery, store pickup or shipping and lock in a slot that suits them. The chosen date is stored on the order in the Shopify admin. Merchants configure prep time, daily cut-off time and blackout dates for each fulfillment method, by day and by location. Orders placed after the cut-off move to the next available slot automatically. Paid plans add ZIP code validation, minimum order value, day-wise availability, order limits per day or per slot, product-specific prep and blackout days, Google Calendar integration and checkout customization for Shopify Plus. Setup takes three steps: configure your schedule in the Shopify admin, enable the Kite app block in the theme editor, and save. The widget can be translated to match your store language.

About

Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify merchants offering local delivery, store pickup or shipping where timing matters, such as grocery, bakeries, florists, butchers, meal prep and catering, fresh food, wholesale food, and gift and memorial stores

Audience

Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$14.99/month
Free plan: $0 for up to 30 orders per month. Monthly paid plans are Grow at $5.99/month (up to 300 orders), Advanced at $9.99/month (up to 1,500 orders), and Plus at $14.99/month (no order cap). Annual billing is $64.69, $107.89, or $161.89 respectively, each listed as 10% off. Paid plans include a 14-day free trial. Prices are in USD; monthly recurring charges are billed every 30 days.
Free Version Supported
Free Trial Not Supported

Pricing

$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

KiteLane
Founded: 2026
India
kitelane.com

Company Information

SA Inc.
Founded: 2017
Canada
simple-chat.com

Alternatives

Alternatives

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Bookeasy

Bookeasy

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PushOwl

PushOwl

Brevo
KiteSend

KiteSend

RoVo
ChatWILL

ChatWILL

CWILL
Cofactor Kite

Cofactor Kite

Cofactor Computing
Egentify

Egentify

Egentify, Inc.

Categories

eCommerce Tools Supported

Categories

Help Desk Supported

Integrations

Shopify Supported
Appstle Supported
Google Calendar Supported
Recharge Supported
ShipHero Not Supported
Shopify Flow Not Supported
Slack Not Supported

Integrations

Shopify Supported
Appstle Not Supported
Google Calendar Not Supported
Recharge Not Supported
ShipHero Supported
Shopify Flow Supported
Slack Supported
Claim Kite Delivery Date Picker and update features and information
Claim Kite Delivery Date Picker and update features and information
Claim Simple Chat and update features and information
Claim Simple Chat and update features and information