Key2Act

Key2Act

KEY2ACT
TechCX

TechCX

IVO
4.0 out of 5 stars
Key2Act TechCX

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Key2Act:

About

Our Signature solutions deliver visibility into the real-time information that field service and construction businesses need to drive better decision-making and ensure profitable operations. Signature helps organizations effectively manage service work, control costs and increase sales. MobileTech arms your technicians with proven technology, enabling them to operate efficiently and deliver a high level of customer service. They can manage service calls and job appointments with easy access to the right information the first time. Managing work assignments just got easier with Schedule. With this single solution, dispatchers and resource coordinators can easily view, set up and organize appointments and work assignments. Schedule reduces repetitive tasks, cuts down on time spent creating and managing data, and delivers improved communication capabilities for a superior customer experience.
TechCX:

About

When it comes to delivering results in large projects most organizations struggle. At IVO we believe it doesn’t have to be this way. Not when the company engages the best specialist technology implementation partner to introduce the optimum technological solution into their business. From a company perspective, this delivers significant improvements in business processes, allowing a greater ability to forecast, plan and schedule, less downtime for employees, more on-time delivery, and less capital spent managing the entire process. When delivering operational efficiency and customer satisfaction, two factors combine the company enjoys an increase in both customer loyalty and profitability. The bottom line? Better business performance brought to you by the Digital Transformation experts at IVO. Our industry knowledge is second to none in our region, so we are uniquely qualified to support the most efficient implementation of Field Service Cloud.
Key2Act:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
TechCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Key2Act:

Audience

Field service and construction
TechCX:

Audience

Companies, businesses and brands interested in a solution to improve their customer experience services
Key2Act:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
TechCX:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Key2Act:

API

Offers API Not Supported
TechCX:

API

Offers API Not Supported
Key2Act:

Screenshots and Videos

TechCX:

Screenshots and Videos

Key2Act:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
TechCX:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Key2Act:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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TechCX:

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5
Key2Act:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
TechCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Key2Act:

Company Information

KEY2ACT
Founded: 1995
United States
www.key2act.com
TechCX:

Company Information

IVO
United States
ivo.co.nz/tech-cx-the-ideal-customer-experience
Key2Act:

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TechCX:

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Key2Act:
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Key2Act

KEY2ACT
Key2Act:

Categories

HVAC Supported
Scheduling Supported
Service Dispatch Supported
TechCX:

Categories

Key2Act:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Building Maintenance Features

Asset Tracking Not Supported
Commercial Properties Supported
Customer Database Supported
Dispatch Management Supported
Inventory Management Not Supported
Job Costing Supported
Job Management Supported
Maintenance Scheduling Supported
Residential Properties Not Supported
Routing Supported
Scheduling Supported
Work Order Management Supported

Facility Management Features

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Not Supported
Incident Management Not Supported
Inspection Management Not Supported
Inventory Control Not Supported
Maintenance Tracking Supported
Preventive Maintenance Supported
Residential Properties Not Supported
Room Scheduling Not Supported
Schools Not Supported
Space Planning Not Supported
Vendor Management Not Supported
Visitor Management Not Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Not Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Not Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported
TechCX:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
Key2Act:

Integrations

DocLink Supported
DynamicPoint Portals Supported
EasyAP365 Supported
EasyEXP365 Supported
Quadra Supported
TechCX:

Integrations

DocLink Not Supported
DynamicPoint Portals Not Supported
EasyAP365 Not Supported
EasyEXP365 Not Supported
Quadra Not Supported
Key2Act:
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TechCX:
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