QX MailerDesk

QX MailerDesk

QX Global
+
+

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About

Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organized in a new section of your mailbox and are separated from your regular emails. Create accountability and share the workload by assigning requests to individual team members. Know where every support email stands by marking them as open, closed or pending. No more requests slipping through the cracks. See your Shopify customer inside Keeping without ever leaving Gmail. Advanced reporting gives you the data you need to know how your team responds to customers. Track the first response time, volume of requests, and how each of your team members responds.

About

Businesses with a large number of customers, employees, suppliers or other stakeholders often need to address a huge influx of email queries on a day-to-day basis. These emails may need to be addressed by designated individuals across departments like payroll, compliance, HR, IT, accounts and sales, amongst others. Rapidly assigning the request to the right person, tracking progress and getting an accurate view of the resolved issues is fundamental to delivering a good experience to the users. QX MailerDesk is an intuitive and easy-to-manage centralised system that automatically converts support emails to tickets, ensuring quick and effective resolution of queries from clients, suppliers, candidates and other stakeholders. In addition to improving team efficiency, the system also reduces TAT and helps to prevent SLA violations and breaches.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a powerful Email Management platform

Audience

Companies in need of a platform to manage, store and process incoming queries from customers, clients or vendors

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$8 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Keeping
Founded: 2019
Brookyn, NY
www.keeping.com

Company Information

QX Global
United Kingdom
qxglobalgroup.com/product/qx-email-query-management-system/

Alternatives

Alternatives

OPTIZMO

OPTIZMO

OPTIZMO Technologies
WinDeveloper Message Recall

WinDeveloper Message Recall

WinDeveloper Software
Yahoo! Mail

Yahoo! Mail

Yahoo!
Mutant Mail

Mutant Mail

Fresent

Categories

Categories

Integrations

Gmail
Google Workspace
Shopify
Zapier

Integrations

Gmail
Google Workspace
Shopify
Zapier
Claim Keeping and update features and information
Claim Keeping and update features and information
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