Juji vs. Tidio Comparison


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About Automate human interactions with AI chatbots. humanize brand experience at scale, 24x7. Build powerful, custom AI chatbots without coding. easier than using PowerPoint. Point-and-click chatbot deployment to website, Facebook Messenger, or mobile app, instantly. worry-free hosting that auto-scales with your business.	About Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies that want to build AI chatbots	Audience SMB to enterprise; from ecommerce, tech, to services
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $0 Free 7-day trial of all plans. No credit card required. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.9 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros No coding or technical skills required - intuitive UI makes setting up intelligent chatbots easy and fast. The variety of templates provided makes deploying a functional chatbot even faster/instantaneous depending on the task. Helpful real-time analytics. Automatic chat flow management saves time and energy. Good pricing and customer support. Cons No noteworthy cons to report yet. Everything has worked as intended.	Pros & Cons from Real Users Pros Tidio can be implemented on multi-channels. FB messenger, Instagram and websites. Can generate tickets using its chatbot. The user interface is appealing and incredibly easy to use in my opinion. Create a profile after every conversation. From day one we started recognizing the benefits of this product. It helped my team to increase the sales graph. The deployment process was smooth and after-sales support was great. It can also be customized according to campaign and website designs. The Tidio app for BigCommerce is very easy to install and the design of the chat windows is beautiful. In case you have a question, support is always there to guide you step by step on how to resolve any issue. I love that Tidio has a free plan because it's a great affordable option for small businesses. Also, it is easy to install and has a lot of features that are helpful for my business like easy to use chatbots and integrations. We use Tidio on our website where we advise and help to detect skin cancer at an early stage, thanks to our device NOTA mole tracker. So we are saving lives together with Tidio! Cons Never faced any major issues while using the Tidio tool. Till now I haven't experienced any downside about Tidio. I have no issues with this app while working on BigCommerce. I don't like that I have to join the conversation to mark it as solved because when I want to close a conversation, I don't want to have to join it in order to remove it from my view. This is just a small flaw but everything else is great. I would say it's a paid subscription, but I understand that you have to pay for a good product.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Juji Founded: 2014 United States juji.io	Company Information Tidio Founded: 2013 United States www.tidio.com
Alternatives LimeChat	Alternatives ChatD&B Dun & Bradstreet
Kommunicate	Freshchat Freshworks
LivePerson	Social Intents
Watermelon	Zendesk
Ideta View All	Sprinklr Service Sprinklr View All
Categories Chatbot Conversational AI	Categories Agentic AI AI Agents AI Customer Service AI Customer Support Agents Chatbot Conversational AI Customer Satisfaction Customer Service Help Desk Issue Tracking Live Chat
	Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Show More Features Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations Facebook Messenger ActiveCampaign Agile CRM Builder.io Ecwid HubSpot Customer Platform Instagram Lyro Mobinyze Morphic Nimble Pipedrive Dealbot Refold Shopware Vsble WhatsApp Workers by Delos Zendesk Zendesk Sell Zoho CRM Show More Integrations View All 1 Integration	Integrations Facebook Messenger ActiveCampaign Agile CRM Builder.io Ecwid HubSpot Customer Platform Instagram Lyro Mobinyze Morphic Nimble Pipedrive Dealbot Refold Shopware Vsble WhatsApp Workers by Delos Zendesk Zendesk Sell Zoho CRM Show More Integrations View All 67 Integrations
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