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About

Judge.me powers the product reviews for your ecommerce store. Select your email template and let Judge.me ask your past and current customers for reviews automatically. Generate reviews via all modern marketing channels: Web, email, push and SMS. Show your reviews everywhere on your website, with the Judge.me review widget, reviews carousel, all reviews page, and much more. Take your reviews to Facebook with your own custom reviews tab. Share individual reviews on all major social media: Facebook, Twitter, Pinterest and Tumblr. Use our easy to use post editor to add review images and review content. Share manually from our reviews dashboard or set automation rules. Relax while we automatically add rich snippets to your review content, so your reviews bring you organic search traffic. Use reviews in your entire marketing stack, from Google Shopping, to Klavyio email marketing, FOMO, PushOwl Notifications and Shoelace Facebook Ads.

About

Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. One plan at $0 a month, with unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, contacts and segments shown on the Shopify customer page, loyalty points and referrals, and analytics. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. They are free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, billed through Shopify within the monthly budget the merchant sets. Reponse works in English and French and installs from the Shopify App Store.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce stores looking for a powerful Review Management solution

Audience

Shopify merchants and ecommerce support teams

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Free Version Supported
Free Trial Not Supported

Pricing

$0/month
One plan at $0/month: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats, and every AI agent. The AI agents are free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Your team's own work is never billed. Billed through Shopify.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very easy to use and their support team is responsive and helpful when setting up the platform or any related feeds. There also is a really cool feature to combine reviews on similar products and incorporate in Google Reviews.

Cons

  • Their interface is generally good but could be a bit easier to use, but once you get the hang of the nuances it is fine. It would also be helpful if they better delineated the difference between archiving or hiding reviews (there are subtle differences).

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Judge.me
Founded: 2015
United Kingdom
judge.me

Company Information

Reponse
France
reponse.ai

Alternatives

Alternatives

ConfidentCustomer

ConfidentCustomer

Confident Customer

Categories

eCommerce Supported
Review Management Supported

Categories

Help Desk Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

AdMonks Supported
Canopy Supported
Convermax Supported
Easyflow Supported
Fomo Supported
Integry Supported
Klaviyo Supported
Notify Supported
ParcelWILL Supported
Quickwork Supported
Quizell Supported
Reviewbit Supported
Searchspring Supported
Smile.io Supported
Sparq Supported
Swell Supported
Tidio Supported
ZEPIC Supported
Zaymo Supported
Zoko Supported

Integrations

AdMonks Not Supported
Canopy Not Supported
Convermax Not Supported
Easyflow Not Supported
Fomo Not Supported
Integry Not Supported
Klaviyo Not Supported
Notify Not Supported
ParcelWILL Not Supported
Quickwork Not Supported
Quizell Not Supported
Reviewbit Not Supported
Searchspring Not Supported
Smile.io Not Supported
Sparq Not Supported
Swell Not Supported
Tidio Not Supported
ZEPIC Not Supported
Zaymo Not Supported
Zoko Not Supported
Claim Judge.me and update features and information
Claim Judge.me and update features and information
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Claim Reponse and update features and information