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About

Jira Product Discovery is a purpose-built product management tool from Atlassian that helps teams capture, organize, prioritize, and align on product ideas and insights before they’re built, and connects discovery directly to delivery in Jira. It provides a centralized space to systematically gather opportunities, user feedback, feature requests, and market data in one place; visualize and score ideas using customizable fields and prioritization frameworks; build and share roadmaps that keep stakeholders aligned; and get feedback through reactions, comments, and voting. Because it’s natively integrated with Jira Software, teams can seamlessly link prioritized ideas to development work (epics, issues) without switching tools, reducing context-switching and ensuring the “why” behind work stays visible as it moves into engineering execution.

About

Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product managers and cross-functional teams working in agile and continuous discovery environments who need to collect insights, prioritize work, and create shared roadmaps that connect discovery to development

Audience

Medium and Enterprise Commercial

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version
Free Trial

Pricing

$149.00/month/ 2 Agents
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Atlassian
Founded: 2002
Australia
www.atlassian.com/software/jira/product-discovery

Company Information

UseResponse
Founded: 2012
United States
www.useresponse.com

Alternatives

IdeaLift

IdeaLift

Startvest LLC

Alternatives

LiveAgent

LiveAgent

Quality Unit
Jira

Jira

Atlassian
Delighted

Delighted

Qualtrics
ProdPad

ProdPad

CreateSHIFT

Categories

Categories

Idea Management Features

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Jira
AccessOwl
DeepL
Facebook Messenger
Flowlu
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
LINE
Stackreaction
Telegram
Viber
WhatsApp
WordPress
X (Twitter)

Integrations

Jira
AccessOwl
DeepL
Facebook Messenger
Flowlu
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
LINE
Stackreaction
Telegram
Viber
WhatsApp
WordPress
X (Twitter)
Claim Jira Product Discovery and update features and information
Claim Jira Product Discovery and update features and information
Claim UseResponse and update features and information
Claim UseResponse and update features and information