Irisys Queue ManagementIRISYS
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Related Products
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About
Shoppers hate to queue. Extensive research proves that queuing at the checkout is the number one cause of customer dissatisfaction in retailing. Conversely, short queues – and critically, the expectation of short checkout queues – are key ways to build customer loyalty and encourage spending. Queue management is about making the most effective use of checkout and customer service staff to improve customer satisfaction and profitability. With competition from online retail only increasing, it is vital that bricks and mortar grocers offer the very best in-store experience possible. Our experience of operating queue management systems in thousands of supermarkets all over the world has shown that reducing the waiting times for customers at checkout can have a number of other positive effects on the business. When customers know that they are going to be served quickly and easily; they are more inclined to visit a store in the first place and more likely to spend time browsing items.
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About
WaitQ is a user-friendly cloud-based queue management platform that elevates the waiting experience and helps businesses lose fewer customers to long waits and no-shows.
In addition to waitlists, it handles appointments and RSVP guest lists too, so businesses can manage the entire customer flow, whether walk-ins or bookings, from a single platform.
Customers check-in or book an appointment on a branded public page, on their own phone or at a kiosk, and see their live status on a virtual waiting room, with no app download or account needed to join. Notifications go out via push, SMS, WhatsApp, or email the moment it's their turn, so customers can step away from a crowded entrance and wait wherever suits them. Floorplans and table management are also available for restaurants.
Analytics track wait times, queue patterns, and no-show rates over time, and the platform supports custom branding across every touchpoint, without app downloads or specific hardware to buy or maintain.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses looking for a software solution to improve checkout processes and customer satisfaction
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Audience
Restaurants, retail shops, hotels, salons, barbershops, clinics and other busy physical businesses.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$27/month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationIRISYS
Founded: 1996
United Kingdom
www.irisys.net/queue-management
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Company InformationWaitQ
Founded: 2026
Portugal
waitq.app/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Cohesion
Supported
ICONICS' Intelligent Building Software (IBSS)
Supported
Synergy eCase
Supported
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Integrations
Cohesion
Not Supported
ICONICS' Intelligent Building Software (IBSS)
Not Supported
Synergy eCase
Not Supported
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