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About

Shoppers hate to queue. Extensive research proves that queuing at the checkout is the number one cause of customer dissatisfaction in retailing. Conversely, short queues – and critically, the expectation of short checkout queues – are key ways to build customer loyalty and encourage spending. Queue management is about making the most effective use of checkout and customer service staff to improve customer satisfaction and profitability. With competition from online retail only increasing, it is vital that bricks and mortar grocers offer the very best in-store experience possible. Our experience of operating queue management systems in thousands of supermarkets all over the world has shown that reducing the waiting times for customers at checkout can have a number of other positive effects on the business. When customers know that they are going to be served quickly and easily; they are more inclined to visit a store in the first place and more likely to spend time browsing items.

About

TurnQueue is a queue management software built for walk-in businesses where customers wait such as salons, clinics, restaurants, service centers or repair shops. Customers scan a QR code at the counter, get a token number and track their live queue position from their phone browser. No app download. No paper slips. No hardware. Business owners manage the queue from a simple dashboard - seeing how many customers are waiting, how many have been served today, and real-time customer feedback. Each customer sees a realistic wait time estimate based on their position in the queue. No guessing. No asking staff. Setup takes 60 seconds. Works on any phone, any device, anywhere in the world.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses looking for a software solution to improve checkout processes and customer satisfaction

Audience

Salons, Clinics, Restaurants, Service centers or Repair shops

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

IRISYS
Founded: 1996
United Kingdom
www.irisys.net/queue-management

Company Information

TurnQueue
Founded: 2026
India
turnqueue.com

Alternatives

Alternatives

Jonot

Jonot

Jonot Oy
ScanQueue

ScanQueue

Tugadot Pty Ltd

Categories

Queue Management Supported

Categories

Queue Management Supported

Integrations

Cohesion Supported
ICONICS' Intelligent Building Software (IBSS) Supported
Synergy eCase Supported

Integrations

Cohesion Not Supported
ICONICS' Intelligent Building Software (IBSS) Not Supported
Synergy eCase Not Supported
Claim Irisys Queue Management and update features and information
Claim Irisys Queue Management and update features and information
Claim TurnQueue and update features and information
Claim TurnQueue and update features and information